SR IT Support Specialist

Overview

We are seeking a Tier 2–3 Desktop Support Engineer to provide advanced technical support in a Windows-based enterprise environment. This role handles escalated desktop issues, supports complex troubleshooting efforts, and works closely with infrastructure, cloud, and security teams. The ideal candidate has deep Windows expertise, strong problem‑solving skills, and experience supporting both end users and enterprise systems.

Responsibilities

• Provide Tier 2 and Tier 3 support for Windows 10/11 endpoints, resolving complex hardware, software, and OS-related issues.
• Troubleshoot advanced issues related to Active Directory, Group Policy, Azure AD, and user authentication.
• Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint, addressing performance, access, and integration issues.
• Perform advanced workstation imaging, deployment, patching, and configuration using tools such as SCCM, Intune, or MDT.
• Diagnose and resolve issues involving endpoint security tools, antivirus/EDR agents, and compliance policies.
• Troubleshoot networking issues at the desktop level including DNS, DHCP, VPN, and Wi‑Fi connectivity.
• Support hybrid cloud and on‑prem Windows environments, collaborating with server, cloud, and network teams as needed.
• Create and maintain technical documentation, SOPs, and knowledge base articles.
• Mentor Tier 1 and Tier 2 technicians and assist with problem management and root cause analysis.
• Participate in system upgrades, migrations, and enterprise IT projects.
  
  
  

Qualifications

• 4 years of desktop support experience, including Tier 2 and Tier 3 escalation support.
• Strong expertise supporting Windows 10/11 in an enterprise environment.
• Hands-on experience with Active Directory, Azure AD, Group Policy, and Office 365.
• Experience with imaging, deployment, and endpoint management tools (SCCM, Intune, MDT).
• Solid understanding of networking fundamentals and endpoint security best practices.
• Excellent troubleshooting, documentation, and communication skills.
  
  
  

Preferred Skills

• Experience with PowerShell scripting for automation and troubleshooting.
• Exposure to endpoint security platforms (Defender for Endpoint, CrowdStrike, etc.).
• IT certifications such as CompTIA A , Network , Microsoft, or equivalent.
  
  
  

Job Type & Location

This is a Contract to Hire position based out of Tyler, TX.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tyler,TX. Application Deadline This position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  
  

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.