What are the responsibilities and job description for the Project/Problem Manager position at TEKsystems?
Description
This role oversees the end-to-end problem management process, including root cause analysis, trend identification, and the coordination of long-term fixes. The program manager partners with cross-functional teams such as IT operations, engineering, and support to drive accountability and ensure timely resolution of underlying issues.
Key responsibilities include developing and maintaining problem management frameworks, tracking and reporting on key performance metrics, facilitating post-incident reviews, and promoting a culture of continuous improvement. The ideal candidate has strong analytical skills, experience in IT service management (ITSM) practices such as ITIL, and the ability to influence stakeholders across the organization.
Top Skills Details
Problem management, Itsm, Itil
Additional Skills & Qualifications
The team sits in AZ, in Desert Ridge and the role is Hybrid 3 Days/Week.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Phoenix, AZ.
Pay And Benefits
The pay range for this position is $50.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role oversees the end-to-end problem management process, including root cause analysis, trend identification, and the coordination of long-term fixes. The program manager partners with cross-functional teams such as IT operations, engineering, and support to drive accountability and ensure timely resolution of underlying issues.
Key responsibilities include developing and maintaining problem management frameworks, tracking and reporting on key performance metrics, facilitating post-incident reviews, and promoting a culture of continuous improvement. The ideal candidate has strong analytical skills, experience in IT service management (ITSM) practices such as ITIL, and the ability to influence stakeholders across the organization.
Top Skills Details
Problem management, Itsm, Itil
Additional Skills & Qualifications
The team sits in AZ, in Desert Ridge and the role is Hybrid 3 Days/Week.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Phoenix, AZ.
Pay And Benefits
The pay range for this position is $50.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $50 - $70