Project Coordinator

AV Service Coordinator

Department: Audiovisual

Reports To: Manager of Technical Services

Employment Type: Full‑Time

Job Summary

We are seeking an AV Service Coordinator to support the day‑to‑day operations of an audiovisual service organization. This role is responsible for receiving, documenting, and managing service requests from both clients and internal staff, ensuring all service tickets are accurately updated and resolved within defined service level agreements (SLAs).

The AV Service Coordinator also plays a key role in service contract administration , supporting proposal generation, opportunity tracking, order management, and contract renewals. This position works closely with customers, technical teams, vendors, and subcontractors to ensure processes are followed, service delivery is efficient, and contract performance and gross profit are optimized.

Key Responsibilities

• Enter and manage service orders, updates, and documentation within Hedberg
• Create service proposals and service contract renewal proposals
• Track all service opportunities and tickets within ConnectWise
• Obtain quotes and prepare proposals for third‑party service providers and subcontractors
• Enter and maintain service agreements and amortization tracking documentation
• Generate and coordinate Preventative Maintenance (PM) tickets per contract requirements
• Create and manage AV support tickets for reported incidents through resolution, ensuring SLA compliance
• Assign technicians and subcontractors to service tickets as required
• Follow up with customers regarding past‑due time‑and‑materials (T&M) service invoices not paid via PO or deposit
• Coordinate with vendors for equipment repair or replacement
• Assign, track, and manage loaner equipment and assets
  
  
  

Qualifications

• Strong interpersonal and communication skills that support a collaborative team environment
• Ability to problem solve independently with a strong sense of urgency
• Customer‑focused mindset with a positive, professional attitude
• Clear and professional verbal and written communication skills
• Strong attention to detail with excellent organization and documentation habits
• Ability to manage multiple tasks and priorities simultaneously
• Excellent phone presence and customer service skills
• Comfortable working with minimal supervision
  
  
  

Technical & System Skills

• Intermediate PC skills, including Outlook, Word, Excel, and Access
• Familiarity with Hedberg and ConnectWise (training provided)
• Strong math aptitude and comfort working with contracts, pricing, and invoices
  
  
  

What This Role Offers

• Exposure to a fast‑paced AV service organization
• Hands‑on involvement in service operations and contract management
• A critical coordination role supporting technicians, vendors, and customers
• Opportunity to grow within AV service, operations, or contract management
  
  
  

Job Type & Location

This is a Contract position based out of Andover, MA.

Pay And Benefits

The pay range for this position is $22.00 - $30.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Andover,MA.

Application Deadline

This position is anticipated to close on Apr 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.