What are the responsibilities and job description for the IT Service Desk Analyst position at TEKsystems?
About The Role
Our client is seeking an IT Service Desk Analyst to join their IT Infrastructure team. In this role, you’ll be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. You’ll troubleshoot problems, escalate when necessary, and ensure excellent customer service every step of the way.
What You’ll Do
This is a Contract position based out of Omaha, NE.
Pay And Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is seeking an IT Service Desk Analyst to join their IT Infrastructure team. In this role, you’ll be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. You’ll troubleshoot problems, escalate when necessary, and ensure excellent customer service every step of the way.
What You’ll Do
- Provide friendly, professional technical support to end-users.
- Respond to IT requests via phone, email, or ticketing system.
- Diagnose and resolve issues when possible; escalate complex problems to the appropriate team.
- Document all inquiries, troubleshooting steps, and resolutions accurately.
- Monitor company systems for alerts and follow procedures to address them.
- Use existing documentation to troubleshoot and suggest improvements.
- Assist in coordinating major incidents and outages.
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: 2 years in IT support or a similar role.
- Skills:
- Strong troubleshooting and problem-solving abilities.
- Excellent oral and written communication skills.
- Ability to work independently and maintain confidentiality.
- Technical Knowledge:
- Windows desktop & server operating systems.
- PC hardware and communication software.
- Other: Detail-oriented, organized, and customer-focused.
- Familiarity with IT service desk practices and procedures.
- Ability to analyze business information needs and procedures.
This is a Contract position based out of Omaha, NE.
Pay And Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Omaha,NE. Application Deadline This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $30