Helpdesk Support Analyst

We are seeking a motivated Tier 1 Help Desk Technician to provide first-level technical support in a Windows-based environment. This role is ideal for someone early in their IT career who is passionate about troubleshooting, customer service, and supporting end users in a fast-paced corporate setting.

Key Responsibilities

• Serve as the first point of contact for end users via phone, email, chat, or ticketing system
• Troubleshoot and resolve basic to intermediate issues related to Windows 10/11 operating systems
• Provide support for Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive)
• Perform Active Directory tasks including password resets, account unlocks, and user account updates
• Assist with setup, configuration, and troubleshooting of desktops, laptops, printers, and peripherals
• Support mobile devices and assist with basic Mobile Device Management (MDM) tasks
• Document all incidents, service requests, and resolutions in the ticketing system (e.g., ServiceNow, Ivanti, Jira)
• Escalate unresolved or complex issues to Tier 2/3 support teams as needed
• Follow standard operating procedures and contribute to knowledge base documentation
  
  
  

Qualifications

• 0–2 years of IT support or helpdesk experience (internships or training programs acceptable)
• Basic knowledge of Windows operating systems and common troubleshooting techniques
• Familiarity with Microsoft 365 applications and basic desktop support tasks
• Exposure to Active Directory or user account management preferred
• Experience with ticketing systems is a plus
• Understanding of basic networking concepts (Wi-Fi, VPN, connectivity issues)
  
  
  

Skills & Competencies

• Strong customer service skills with a user-first mindset
• Excellent verbal and written communication abilities
• Problem-solving skills with the ability to troubleshoot methodically
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Team-oriented attitude with a willingness to learn and grow
  
  
  

Job Type & Location

This is a Contract to Hire position based out of Montgomery, AL.

Pay And Benefits

The pay range for this position is $15.00 - $15.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Montgomery,AL.

Application Deadline

This position is anticipated to close on Jun 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.