What are the responsibilities and job description for the Technical Support Analyst I position at Baptist Health - Central Alabama?
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
To learn more about Baptist Health, visit us at https://www.baptistfirst.org.
Highlights
Summary: The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure that all desktop systems operate smoothly and efficiently. This position will require a solid understanding of computer systems and excellent problem-solving skills. This position may have additional duties assigned that are within scope of the role.
Education/Experience
High School diploma or equivalent required, Associate’s degree in a field of study relevant to the current position required; however, candidates with an equivalent combination of education and experience will also be considered. A minimum of 0-2 years of experience in a similar or related role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.
Licensure/Certification
One or more current, industry standard certifications preferred (CompTIA ITF CompTIA A , CompTIA Network , Microsoft Modern Desktop Administrator, HDI Support Center Analyst, Cisco Certified Technician, etc.).
Knowledge, Skills, Abilities
Baptist Health Resource Center
Job
Technical Support Analyst I
Technical Support Analyst I
Job Type
Regular-Full time
Shift
First Shift (United States of America)
To learn more about Baptist Health, visit us at https://www.baptistfirst.org.
Highlights
Summary: The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure that all desktop systems operate smoothly and efficiently. This position will require a solid understanding of computer systems and excellent problem-solving skills. This position may have additional duties assigned that are within scope of the role.
Education/Experience
High School diploma or equivalent required, Associate’s degree in a field of study relevant to the current position required; however, candidates with an equivalent combination of education and experience will also be considered. A minimum of 0-2 years of experience in a similar or related role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.
Licensure/Certification
One or more current, industry standard certifications preferred (CompTIA ITF CompTIA A , CompTIA Network , Microsoft Modern Desktop Administrator, HDI Support Center Analyst, Cisco Certified Technician, etc.).
Knowledge, Skills, Abilities
- Basic knowledge of desktop hardware, software, and networking.
- Effective troubleshooting and problem-solving skills.
- Good communication skills to interact with users and understand their support needs.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with helpdesk software and remote support tools.
- Strong commitment to providing excellent customer service.
- Ability to prioritize tasks and manage multiple project activities simultaneously.
- Ability to work in a fast-paced environment and adapt to changing technologies and business needs.
- Accepts ownership and welcomes responsibility.
Baptist Health Resource Center
Job
Technical Support Analyst I
Technical Support Analyst I
Job Type
Regular-Full time
Shift
First Shift (United States of America)