Healthcare Release Of Information Specialist

Description

FULLY ONSITE IN ROCHESTER NY:

• Analyzes an authorization for medical information/PHI to evaluate for HIPAA compliance prior to processing.
• Receives and processes requests for patient health information in accordance with company, state, and federal guidelines.
• Uses extensive knowledge of hospital policy and procedures, and Federal and State laws and regulations to advise and direct other departments such as Risk Management, Ambulatory offices, Compliance, Billing etc. on the process of requests for PHI.
• Uses clear language to help internal and external customers understand the specific laws and/or regulations or policies and procedures that pertain to the release of PHI.
• Analyzes and validates all Subpoenas and hospital attorney requests received for HIPAA compliance.
• Researches and validates to ensure all records requested are present and ensure records are prepared for certification
• Works with ROI vendor in tracking and processing releases assigned to the vendor and with other RRH stakeholders.
• Participates in cross coverage support of other function-based areas as needed and at the discretion of the manager.
  
  
  

Workflows

• Detail Oriented -- able to analyze patient information, and extract critical data requests while following HIPPA guidelines
• Multi-Tasking -- will have multiple requests at a time, managing incoming calls, walk-up/in person requests, and working from a queue
• Computer Skills -- need to be able to navigate systems and utilize Microsoft Office productivity suite (outlook, O365, word, excel etc.)
• Customer Support -- will be interacting with customers on a day-day and need to be able to handle requests and create positive experiences
• We are seeking a reliable, detail‑oriented support professional to assist patients and visitors both over the phone and at the front desk. The ideal candidate is a strong communicator, comfortable interacting with people, and able to manage a steady flow of calls and walk‑ins. Epic experience and prior Release of Information (ROI) exposure are preferred but not required.
  
  
  

Responsibilities Include

Providing phone support, with most calls lasting under five minutes

Guiding callers on how to submit written requests for information release

Assisting walk‑in visitors by collecting written requests and helping them complete required forms (busy 10 people, low end 2 a day)

Maintaining accuracy and attention to detail in all documentation and interactions

Supporting a small team that handles 50–60 calls on busy days and fewer during slower periods

Skills

Emr, Medical record, Electronic medical record, Medical records software, Epic, Health information management, Customer service, Customer relationship management, health information management and systems, HIM, Roi, Ehr, Support, hippa, Medical records management, Healthcare industry, Data entry, Medical

Additional Skills & Qualifications

High school Diploma, required.

Associates Degree in Health Information Management or any other health related field, preferred.

3 years of experience in Health Information Management or other Healthcare setting.

Bilingual In Spanish Strongly Preferred But Not Required.

Experience in customer service.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Rochester, NY.

Pay And Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  
  

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.