What are the responsibilities and job description for the Customer Service Representative position at TEKsystems?
Description
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.; Perform order validation and exception resolution, including pricing issues.; Handle order-related issues or customer complaints promptly and efficiently.; Maintain accurate records of all orders, purchase orders, and order confirmations.; Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.; Monitor orders, process credits/cancellations, and handle purchase order revisions.; Manage customer service issues related to returns, exchanges, and order modifications.; Work closely with sales, logistics, and finance teams to ensure seamless order processing.; Handle inbound customer calls and emails regarding orders, products, and services. Enter customer orders into ERP system; Work with production, planning, warehouse, and shipping teams to process orders; Handle dealer network inquiries (not end users); Manage Tier 0 / Tier 1 accounts (lower-volume, non-white-glove); Take on phone queue responsibilities after 45–60 days of training; Maintain accuracy, timeliness, and responsiveness with orders processed within 48 hours and emails acknowledged within 48 hours
Skills & Qualifications
Additional Skills & Qualifications
Required Qualifications
This is a Contract position based out of Lowell, MI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Lowell,MI.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.; Perform order validation and exception resolution, including pricing issues.; Handle order-related issues or customer complaints promptly and efficiently.; Maintain accurate records of all orders, purchase orders, and order confirmations.; Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.; Monitor orders, process credits/cancellations, and handle purchase order revisions.; Manage customer service issues related to returns, exchanges, and order modifications.; Work closely with sales, logistics, and finance teams to ensure seamless order processing.; Handle inbound customer calls and emails regarding orders, products, and services. Enter customer orders into ERP system; Work with production, planning, warehouse, and shipping teams to process orders; Handle dealer network inquiries (not end users); Manage Tier 0 / Tier 1 accounts (lower-volume, non-white-glove); Take on phone queue responsibilities after 45–60 days of training; Maintain accuracy, timeliness, and responsiveness with orders processed within 48 hours and emails acknowledged within 48 hours
Skills & Qualifications
Additional Skills & Qualifications
Required Qualifications
- High school diploma or equivalent.
- 2 years in order management, customer service or related field
- Familiarity with order processing systems and software, such as SAP, Oracle or CRM
- Patience, empathy, and professionalism
- Good communication abilities, including written and verbal
- Good problem-solving skills
- High degree of accuracy and attention to detail.
- Basic knowledge of Microsoft Office Suite
- Background in supply chain, retail or manufacturing field a plus
- Positive attitude
- Team player
- Verbal and written communication skills
- attention to detail
- customer service skills and interpersonal skills
This is a Contract position based out of Lowell, MI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Lowell,MI.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21