What are the responsibilities and job description for the Customer Service Representative position at Strategic Administrative and Reimbursement Service?
Description
Who we are: Advanced Radiology Services is one of the largest physician-owned radiology practices in the country. Our growing practice includes 185 radiologists, 30 advanced practice providers, and more than 175 employees providing administrative support in our wholly owned subsidiary STARS. We value diversity on our team and promote a culture of inclusion. We provide services to more than 60 different sites across the state of Michigan. ARS is the exclusive radiology provider to West Michigan’s largest Level I trauma center and research hospital, Corewell Health.
What we are looking for: We are looking for an experienced Customer Service Representative to be responsible for answering incoming patient and insurance phone calls in regards to patient accounts and processing patient correspondence. This position works remotely and requires extensive phone contact in a call center environment.
Responsibilities:
· Answer incoming patient and insurance company phone calls during hours of business.
· Answer incoming collection account phone calls and respond to messages.
· Submit claims and communicate with insurance companies in regards to patient charges.
· Update patient demographics and insurance information using various research tools.
· Set up and track patient payment arrangements in accordance with policy.
· Investigate and identify errors on patient accounts; follow the necessary procedures to correct.
· Work with other departments to research and solve account issues.
· Generate phone calls/faxes to patients, doctor’s offices, facilities and insurance companies to assist with claims processing or payment.
· Thoroughly document all phone calls or correspondence regarding patient accounts; batch patient correspondence for scanning into system.
· Communicate and collaborate with collection agencies/attorney.
What’s great about working for STARS?
- Important Work-Because of the great behind the scenes work that you do- our company can provide outstanding radiology services to so many patients in Michigan.
- Stability- This practice has gone through significant growth and is here to stay.
- Work/Life Balance/Flexibility- Many of our positions work from home or in a hybrid schedule!
- Outstanding Benefits- We have a 7.5% 401k contribution! (wait it’s not even a match?)
- Culture- It’s built on transparency, support and recognition! We call out good work.
- Click here to learn more from our employees: https://www.advancedrad.com/careers/ Scroll to STARS Employee Survey Feedback 2022
Requirements
- Requires a high school diploma or equivalent
- Must have at least 6 months of experience in customer service, in a medical billing office with knowledge of all aspects of insurance and billing
- Experience in a call center environment highly desirable
- Great organizational skills and excellent follow through
- Proficiency in Microsoft Office products including Outlook, Word, Excel, and PowerPoint required
- Ability to work M-F from 8:00am to 4:30pm.
- This will be a fully remote role outside of a ~4 week on site training period.