What are the responsibilities and job description for the Customer Service Representative - Healthcare Call Center position at TEKsystems?
Job Title: Customer Service Representative - Healthcare Call Center
Job Description: We are seeking a Customer Service Representative to join our team in a fast-paced call center environment supporting healthcare-related inquiries. This role involves handling inbound calls and conducting follow-up calls to assist customers with prior authorization, general questions, and confidential information.
The ideal candidate will demonstrate exceptional customer service skills, a high level of attention to detail, and the ability to accurately enter and manage information across multiple systems. You will be measured on quality and accuracy, with call volumes ranging from 50 to 100 calls per day, depending on complexity.
Responsibilities:
* Handle inbound and follow-up calls in a professional and courteous manner
* Provide accurate information regarding prior authorizations and general healthcare inquiries
* Maintain confidentiality and adhere to HIPAA guidelines
* Accurately enter and update customer information in multiple systems
* Meet performance metrics including call quality, accuracy, and productivity
* Collaborate with team members and escalate issues as needed
Skills & Qualifications: Required:
* Minimum 1 year of high-volume call center experience within the last 2-3 years
* Stable work history (no jumpy resumes)
* Typing speed of at least 30 WPM
* Strong computer literacy and ability to navigate multiple systems
* Excellent verbal communication and customer service skills
* Experience in healthcare, medical terminology, or related fields
Preferred:
* Prior experience handling confidential healthcare information
* Familiarity with prior authorization processes
* Bilingual skills are a plus
Assessment Requirements: Candidates will be required to complete the following IKM assessments:
* Typing Test - One Space Version (1 minute)
* Call Center - Telephone Skills
Experience Level: Entry Level
*Pay and Benefits*
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in San Diego,CA.
*Application Deadline*
This position is anticipated to close on Oct 6, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description: We are seeking a Customer Service Representative to join our team in a fast-paced call center environment supporting healthcare-related inquiries. This role involves handling inbound calls and conducting follow-up calls to assist customers with prior authorization, general questions, and confidential information.
The ideal candidate will demonstrate exceptional customer service skills, a high level of attention to detail, and the ability to accurately enter and manage information across multiple systems. You will be measured on quality and accuracy, with call volumes ranging from 50 to 100 calls per day, depending on complexity.
Responsibilities:
* Handle inbound and follow-up calls in a professional and courteous manner
* Provide accurate information regarding prior authorizations and general healthcare inquiries
* Maintain confidentiality and adhere to HIPAA guidelines
* Accurately enter and update customer information in multiple systems
* Meet performance metrics including call quality, accuracy, and productivity
* Collaborate with team members and escalate issues as needed
Skills & Qualifications: Required:
* Minimum 1 year of high-volume call center experience within the last 2-3 years
* Stable work history (no jumpy resumes)
* Typing speed of at least 30 WPM
* Strong computer literacy and ability to navigate multiple systems
* Excellent verbal communication and customer service skills
* Experience in healthcare, medical terminology, or related fields
Preferred:
* Prior experience handling confidential healthcare information
* Familiarity with prior authorization processes
* Bilingual skills are a plus
Assessment Requirements: Candidates will be required to complete the following IKM assessments:
* Typing Test - One Space Version (1 minute)
* Call Center - Telephone Skills
Experience Level: Entry Level
*Pay and Benefits*
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in San Diego,CA.
*Application Deadline*
This position is anticipated to close on Oct 6, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21
