What are the responsibilities and job description for the Healthcare Call Center Representative position at Aimic Inc?
Job Title: Healthcare Call Center Representative
Location: San Diego, CA 92123
Schedule: Full-Time | 40 hours/week | 8-hour shifts
Shift Timing: Monday–Friday, between 8:00 AM – 6:00 PM, occasional weekends
Pay: $23.71/hr. (W2)- all inclusive
Remote Work: Possible after training and assessment (must have dedicated workspace)
Required Qualifications:
- Education: High School diploma or equivalent (required)
Medical Office or Technology certification (preferred)
- Experience:
- Minimum 6 months of recent call center experience – required
- 1 year of customer service experience
- More experience in health call centers - the better
- Healthcare or insurance call center experience – highly preferred
- Experience in KPI-driven environments
- Strong problem-solving and computer skills
- Knowledge of HIPAA, Medicare, HMO policies, and grievance resolution
- Ability to participate in the activities of the customer service area
Training Details:
- Phase 1: 6 weeks on-site at San Diego | 8:30 AM – 5:00 PM (Mon–Fri)
- Phase 2: 1–2 weeks possibly remote or on-site at Tech Way | includes live call handling
- 100% attendance is mandatory during training
Key Responsibilities:
- Respond to inbound calls regarding member benefits, claims, policies, and procedures
- Accurately research and resolve customer issues
- Experience in taking between 60-80 calls a day, inbound and outbound
- Provide empathetic and professional service, upholding HIPAA and Medicare guidelines
- Handle high call volumes (60–80 calls/day) while meeting performance metrics
- Follow up on inquiries and grievance cases when needed
- Use tools like EPIC and TalkDesk (preferred)
HL01
Job Types: Full-time, Contract
Pay: $23.08 - $23.71 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $23 - $24
