Customer Service Representative- Banking

Professional Summary

The Client Service Representative delivers exceptional service by supporting clients with online and mobile banking, loan-related transactions, and account inquiries. This role serves as a key point of contact for resolving issues, researching discrepancies, and ensuring accurate, timely client support. The position requires strong communication skills, attention to detail, and the ability to proactively identify client needs while adhering to regulatory and security requirements. Success in this role is driven by a client-first mindset, effective problem-solving, and collaboration within a fast-paced team environment.

Key Responsibilities

• Provide exceptional client service by researching, resolving, and following through on client issues, errors, and inquiries.
• Support clients and branch staff with online and mobile banking, loan-related transactions, and other account servicing needs.
• Proactively assess client service needs, provide account information, and complete transactions accurately on behalf of clients.
• Contribute to department service quality goals through consistent, high-quality interactions and timely issue resolution.
• Actively expand existing client relationships by identifying opportunities to cross-sell products and services or referring clients to appropriate sales staff.
• Utilize computerized systems to gather information, troubleshoot issues, document interactions, and track client calls.
• Ensure compliance with internal policies, procedures, security standards, and applicable federal and state regulations.
• Manage multiple tasks simultaneously while adapting to changing priorities in a busy, team-oriented environment.
  
  
  

Qualifications

• Proven ability to deliver professional, accurate, and responsive client service.
• Strong verbal and written communication skills, including effective phone and email etiquette.
• Experience with sales support, cross-selling, or client referrals.
• Demonstrated negotiation, customer service, and time management skills.
• Ability to multitask efficiently while maintaining attention to detail.
• Knowledge of federal and state laws and regulations related to deposit accounts and banking operations.
• Proficiency in Microsoft Office products and the ability to navigate multiple computer applications simultaneously.
  
  
  

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

Classification. Eligibility Requirements Apply To Some Benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)
  
  
  

Job Type & Location

This is a Contract position based out of Spokane, WA.

Pay And Benefits

The pay range for this position is $21.00 - $21.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Spokane,WA.

Application Deadline

This position is anticipated to close on Apr 17, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.