Customer Service Rep/call Center

Description

Performs quotation processing over the phone, email and fax.

Enter orders into the system and confirm orders to customer via email/fax.

Process shipping instructions and packing lists to warehouse.

Filing orders and checking customer’s open orders.

Perform Physical Inventory when necessary.

Back up billing role for the office and other branches when necessary.

Support outside sales inquiry needs. (Stock and price check, open orders)

Process quotation for outside sales.

Process internal transfers

Must‑Have Traits

• Strong customer service and customer support mindset
• Comfort working in a call‑center or order desk style environment
• Solid computer skills and ability to learn proprietary order systems
• Attention to detail for order entry, documentation, and follow‑ups
• Ability to multitask and support multiple internal stakeholders

Nice‑to‑Have (Not Required)

• Prior experience in:
  • Manufacturing or industrial environments
  • Inside sales or order processing
  • Technical or product‑based customer support
• Microsoft Office proficiency (email, Excel, basic documentation)

 What Are They Looking For in This Role?

This Customer Service Representative (Entry Level) position sits within the Customer Support / Inside Sales Operations team and functions as a key order‑to‑delivery support role rather than a traditional retail or hospitality customer service job.

Core Responsibilities They Care About Primarily looking for someone who can:

• Process and manage customer orders accurately
  • Enter customer orders and quotations into internal systems
  • Confirm orders via email, phone, or fax
• Support inside and outside sales teams
  • Provide stock availability, pricing, and order status updates
  • Process quotations for outside sales representatives
• Handle order fulfillment coordination
  • Prepare shipping instructions and packing lists for the warehouse
  • Process internal transfers between branches
• Maintain accuracy and organization
  • File and manage order documentation
  • Track and follow up on open orders
• Perform operational support tasks
  • Assist with physical inventory when needed
  • Back up billing activities for the office or other branches
• Communicate professionally with customers
  • Respond to inquiries via phone, email, and fax in a timely manner

Skills

Customer service, Customer support, Call center, Technical support, microsoft office

Top Skills Details

Customer service,Customer support,Call center

Additional Skills & Qualifications

1-2 years of experience

Experience Level

Entry Level

This is a Contract to Hire position based out of Santa Fe Springs, CA.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Santa Fe Springs,CA.

This position is anticipated to close on Apr 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.