What are the responsibilities and job description for the Call Center Customer Service Representative position at Genuine Parts Giant?
Job Description
Genuine Parts Giant is an established and fast-growing internet retailer in the automotive industry. We are the most trusted source on the web for genuine (OEM) automotive parts and accessories by offering stellar customer service, quick delivery, and superior shopping experience.
We are looking for a Customer Service Representative. This individual will be responsible for answering phone calls, live chats, and emails.
This individual should have the ability to provide exceptional customer service while maintaining a high level of productivity in a fast-paced environment. This individual should be team-oriented and have an understanding of professionalism with attention to details.
We are looking for a Customer Service Representative. This individual will be responsible for answering phone calls, live chats, and emails.
This individual should have the ability to provide exceptional customer service while maintaining a high level of productivity in a fast-paced environment. This individual should be team-oriented and have an understanding of professionalism with attention to details.
Job Responsibilities
- Answering inbound phone calls (Roughly 400 – 475 a week minimum)
- Answering Live chats (Roughly 220 - 240 a week minimum)
- Timely responses to customer inquiries and order messages
- Work with required departments as needed to support customer needs
- Multi-tasking
- Maintaining company standards and policies
- Other duties as assigned
Key Skills
- Excellent communication skills, Spanish is a plus
- Problem-solving
- Highly confident and goal-oriented
- Computer savvy
- Dependable
- Punctual
- Strong work ethic
- Positive and enthusiastic attitude
- Organizational skills
Job Requirements
- Minimum 2 years of customer service experience
- 1 year of data entry
- Reading comprehension
- Minimum type 35 wpm
Benefits (after 90 day probation period)
- Medical Insurance (Fully paid HMO)
- Paid Holidays and Paid Time off
- Job Type: Full-time
About Us
We are one of the fastest-growing e-commerce company in the automotive industry. We are the most trusted source on the web for genuine (OEM) automotive parts and accessories by offering stellar customer service, quick delivery, and superior shopping experience. We've helped millions of people worldwide with car parts when their car breaks down, solved their concern on products and orders. Please check out our official website at:
https://genuinepartsgiant.com/
Some of our top-performing websites in our business portfolio are listed in Newsweek's "America's Best Online Shops 2025." These include:
- www.toyotapartsdeal.com
- www.hyundaipartsdeal.com
- www.kiapartsnow.com
- www.moparpartsgiant.com
Read the full article here: Sport, Outdoor & Motor - Newsweek Ranking
(https://rankings.newsweek.com/americas-best-online-shops-2025/sport-outdoor-motor)