What are the responsibilities and job description for the Case Worker / Case Manager – Tax Resolution position at TEKsystems?
📍 Onsite | Full-Time | 8:00 AM – 5:00 PM
About: Tax Resolution
Tax Resolution is a fast-growing tax relief firm dedicated to helping individuals and businesses resolve complex IRS and state tax issues. With a high volume of new client enrollments, we’re expanding our case management team and looking for an experienced Case Worker / Case Manager who thrives in a fast-paced, client-focused environment.
This role is ideal for someone with tax resolution or case management experience who enjoys client advocacy, organization, and leadership.
Role Overview
The Case Worker will manage a portfolio of tax resolution cases from onboarding through resolution while serving as the primary point of contact for clients. This role also includes supervising and supporting a small team of case workers , ensuring cases are progressing efficiently and accurately.
Key Responsibilities
Client & Case Management
Employee Value Proposition (EVP)
This position is open due to rapid sales growth and increased client volume . We are actively expanding our case management leadership to ensure excellent service delivery and timely case resolutions.
#PriorityWest
Job Type & Location
This is a Permanent position based out of Costa Mesa, CA.
Pay And Benefits
The pay range for this position is $60000.00 - $60000.00/yr.
PTO, health, dental options, sick pay
Workplace Type
This is a fully onsite position in Costa Mesa,CA.
Application Deadline
This position is anticipated to close on Apr 2, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About: Tax Resolution
Tax Resolution is a fast-growing tax relief firm dedicated to helping individuals and businesses resolve complex IRS and state tax issues. With a high volume of new client enrollments, we’re expanding our case management team and looking for an experienced Case Worker / Case Manager who thrives in a fast-paced, client-focused environment.
This role is ideal for someone with tax resolution or case management experience who enjoys client advocacy, organization, and leadership.
Role Overview
The Case Worker will manage a portfolio of tax resolution cases from onboarding through resolution while serving as the primary point of contact for clients. This role also includes supervising and supporting a small team of case workers , ensuring cases are progressing efficiently and accurately.
Key Responsibilities
Client & Case Management
- Conduct client consultations to gather financial documentation and assess eligibility for tax relief programs
- Manage cases from intake through resolution, ensuring deadlines and milestones are met
- Track case progress, follow up consistently, and maintain accurate case records
- Serve as the primary point of contact for assigned clients
- Provide clear updates, expectations, and guidance throughout the tax resolution process
- Build trust and deliver a high-quality client experience
- Work closely with tax professionals, legal teams, and internal stakeholders to develop and execute resolution strategies
- Prepare and submit required documentation to the IRS and state agencies
- Manage, mentor, and supervise a small team of case workers
- Assist with workflow organization, case prioritization, and quality control
- Support team training and development as the company continues to grow
- Strong experience with IRS Logics or similar tax resolution CRMs is highly preferred
- Comparable platforms include:
- IRS Solutions
- Ledger CRM
- PitBullTax
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience: 3 years of case management or tax resolution experience (strongly preferred)
- Education: Bachelor’s degree in business, finance, or a related field preferred (or equivalent experience)
- Skills:
- Strong communication and client management skills
- Highly organized with excellent time management
- Comfortable managing multiple cases in a fast-paced environment
- Leadership or supervisory experience is a plus
Employee Value Proposition (EVP)
- Opportunity for career growth within a rapidly expanding company
- Collaborative and supportive office culture
- Leadership opportunities as the team scales
- 100% onsite (Monday–Friday, 8:00 AM–5:00 PM)
- Team of approximately 5 professionals
- Office parties and team events
- Onsite massage therapist every other Friday
This position is open due to rapid sales growth and increased client volume . We are actively expanding our case management leadership to ensure excellent service delivery and timely case resolutions.
#PriorityWest
Job Type & Location
This is a Permanent position based out of Costa Mesa, CA.
Pay And Benefits
The pay range for this position is $60000.00 - $60000.00/yr.
PTO, health, dental options, sick pay
Workplace Type
This is a fully onsite position in Costa Mesa,CA.
Application Deadline
This position is anticipated to close on Apr 2, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $60,000