What are the responsibilities and job description for the Bilingual Call Center Representative position at TEKsystems?
Bilingual Performing Loan Consultant (English/Spanish)
Location: Tempe, AZ (Onsite)
Pay: $21/hr (contract) significant bonus potential upon conversion
Type: 4.5‑month Contract‑to‑Hire (CTH)
Start Date: April 27 — high‑volume hiring class
About The Opportunity
Join one of the nation’s leading mortgage servicing organizations as a Bilingual Performing Loan Consultant . In this role, you’ll help homeowners navigate financial challenges, set up payment solutions, process servicing requests, and create a positive experience — all within a supportive, performance‑driven call center environment.
This is an excellent opportunity to get your foot in the door with a large, well‑established mortgage company , known for internal mobility, stability, and industry‑leading bonus incentives.
What You’ll Do
You’ll be the first point of contact for English‑ and Spanish‑speaking homeowners across the country. Daily responsibilities include:
Customer Assistance & Collections
Weeks 1–2: Corporate Training
What We’re Looking For
This is a Contract to Hire position based out of Tempe, AZ.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Apr 7, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Tempe, AZ (Onsite)
Pay: $21/hr (contract) significant bonus potential upon conversion
Type: 4.5‑month Contract‑to‑Hire (CTH)
Start Date: April 27 — high‑volume hiring class
About The Opportunity
Join one of the nation’s leading mortgage servicing organizations as a Bilingual Performing Loan Consultant . In this role, you’ll help homeowners navigate financial challenges, set up payment solutions, process servicing requests, and create a positive experience — all within a supportive, performance‑driven call center environment.
This is an excellent opportunity to get your foot in the door with a large, well‑established mortgage company , known for internal mobility, stability, and industry‑leading bonus incentives.
What You’ll Do
You’ll be the first point of contact for English‑ and Spanish‑speaking homeowners across the country. Daily responsibilities include:
Customer Assistance & Collections
- Handle inbound and outbound calls in a high‑volume call center
- Speak with homeowners who are past due on mortgage payments
- Identify causes of delinquency and create customized payment plans
- Use manual automated dialing strategies to reach customers
- Process mortgage payments and answer general servicing questions
- Assist with questions related to:
- Website access
- Escrow
- Payoffs
- Payment processing
- Refer eligible homeowners for refinancing opportunities
- Maintain detailed call documentation and follow compliance standards
- Represent the company with positivity, empathy, and professionalism
- Meet performance metrics including quality, adherence, AHT, and resolution
- Participate in ongoing training and skill development
- Maintain strict attendance standards (critical for this role)
Weeks 1–2: Corporate Training
- Day 1: 8am–5pm
- Day 2 onward: 7am–4pm
- Assessments: Monday of Week 2 & Friday of Week 2
- Schedule: 9am–6pm
- After nesting: Work shifts transition to 9am–6pm with standard breaks
- 3‑monitor workstation
- Breaks every 2 hours
- 30–60 minute lunch
- Onsite cafeteria
- Blended inbound/outbound workload (~7 calls/hour)
- Spanish calls receive highest routing priority
What We’re Looking For
- Bilingual (English/Spanish) — REQUIRED
- Strong phone communication & customer service experience (call center preferred)
- Ability to perform in a fast‑paced environment
- Strong attention to detail & ability to navigate multiple systems
- Tech‑savvy: Windows, MS Office, apps, multi‑system navigation
- Reliable, professional, and consistent
- Collections experience
- Financial services or mortgage experience
- Sales experience
- Familiarity with skip tracing or research tools
- High school diploma required
- College degree preferred
- $21/hr during contract
- Upon conversion:
- Lower base significant incentive potential
- Average bonus: ~$1,500/month
- Top performers: up to $2,500/month
- Additional benefits: PTO, holiday pay, medical
- Leadership
- Loan servicing operations
- Compliance
- Analytics
- Refinancing/originations
- Other corporate support roles
- Stable, reputable national mortgage organization
- Bonus structure that significantly increases total earnings
- Clear path for professional development
- Extensive training and ongoing coaching
- Highly transferable skills for financial services careers
This is a Contract to Hire position based out of Tempe, AZ.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Apr 7, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.