What are the responsibilities and job description for the Bilingual Call Center Representative position at TEKsystems?
Description
NOW HIRING - Bilingual SPANISH healthcare agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. with a strong understanding of our health plans and benefit offerings in order to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily. Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc. Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.
Top Skills Details
Job Type & Location
This is a Contract to Hire position based out of Houston, TX.
Pay And Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
NOW HIRING - Bilingual SPANISH healthcare agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. with a strong understanding of our health plans and benefit offerings in order to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily. Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc. Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.
Top Skills Details
- Experience in healthcare call centers or customer service (non-retail).
- Strong multitasking and communication skills.
- Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care).
- Ability to use multiple monitors and systems simultaneously.
- MUST be bilingual in SPANISH or Korean**
- Must have knowledge of healthcare offerings and prior call center experience
- Call Center Hours: 8:00am–8:00pm local time
- 8 hour shifts
- Busy Season: September–March (requires rotating weekend coverage).
- Non-Busy Season: April–October (standard schedule: Monday–Friday, 8:00 AM–5:00 PM).
- Training: New agents will complete up to four weeks of training (Monday–Friday, 9:00 AM–5:00 PM CST) before moving to their assigned shifts.
Job Type & Location
This is a Contract to Hire position based out of Houston, TX.
Pay And Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Houston,TX. Application Deadline This position is anticipated to close on Apr 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $24