What are the responsibilities and job description for the Bilingual Call Center Representative position at Nexus Water Group?
This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.
- Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays
- Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
- 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
- Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
- Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position will be willing and able to perform the following duties and others as assigned:
- Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
- Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
- Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
- Make outbound calls to customers as necessary.
- Works within established guidelines and policies.
Education
- High School Diploma or GED
Work Experience
- 1 year of directly related experience in customer care.
- Must be bilingual
Office Based Role