Help Desk Support

Help Desk Support - Contract (6 Months)

Overview

This role is perfect for someone early in their IT career who enjoys solving problems, supporting users, and delivering excellent customer service. You'll act as the first point of contact for technical issues and help keep daily operations running smoothly.

Daily Responsibilities

• Provide frontline technical support via phone, email, chat, and in person
• Troubleshoot and resolve hardware and software issues
• Run diagnostics to identify and fix user-reported problems
• Install, configure, and repair computer hardware and software
• Document all work in a ticketing system
• Follow up with users to ensure full resolution
• Escalate complex issues while maintaining communication with the user
• Maintain technical documentation and knowledge articles
• Recommend improvements to processes and system performance
• Stay current through training and ongoing learning

Required Top Skills & Technical Requirements

• Customer service expertise
• Self-starter mindset - ability to take tasks and run with them
• Active Directory experience, including assigning accounts, SSO groups, and Intune app deployment groups
• Office 365 support
• Intune MDM support
• Ticketing system documentation (any platform; SysAid experience is a plus)
• Autopilot support
• Citrix support experience

Additional Technical Skills

• Windows support
• Service desk / help desk experience
• Phone-based technical support
• Troubleshooting across hardware, software, and user access issues

Work Environment

• Onsite, 5 days per week
• Must be reliable and able to work scheduled hours
• Professional demeanor; you'll work directly with internal associates
• Ability to stay calm and effective in stressful situations
• Open to learning established processes and workflows

Additional Requirements

• Drug test required
• Entry-level friendly
• Must follow scheduling policies (notice required for remote days, vacation approval, etc.)

Interview Process

• Two interview rounds

Reason for Hiring

• Significant increase in user volume (1,800 new users onboarding)

Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Jan 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.