What are the responsibilities and job description for the Mobility Help Desk Support position at TeleSource, Inc.?
Company Description
TeleSource, Inc. was founded in 1996 to address common complaints that Fortune 500 companies were experiencing with telecommunication expenses and billing disputes. With a vision to revolutionize the telecommunication industry, TeleSource provides innovative solutions and superior customer service. The company offers comprehensive analysis, efficient expense management, and project management efficiencies to help clients achieve their business goals.
Role Description
This full-time on-site role at TeleSource, Inc. in Cornelius, NC, is for a Mobility Help Desk Support. The role involves providing technical support, troubleshooting, and application support to end users on mobile devices.
Help desk is open from 7:00am - 8:00pm Monday - Friday.
Applicant must have flexible availability during those hours.
Qualifications
- Proven track record of outstanding customer service
- Technical Support and Troubleshooting skills
- Experience/Knowledge of mobile devices and mobile operating systems (iOS, android, etc.)
- Help Desk Support and Customer Support skills
- Excellent communication and interpersonal abilities
- Strong problem-solving skills
- Detail oriented and able to efficiently notate procedures and processes.