What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems c/o Allegis Group?
Desktop Support Technician
Work Environment: On-site
Position Overview
The Desktop Support Technician provides onsite technical support within a distribution center environment. Approximately 70% of the role involves hands-on troubleshooting of devices and peripherals on the warehouse floor, while the remaining 30% involves remote support for users and ticket resolution. This position requires strong troubleshooting skills, excellent customer service, and the ability to work efficiently in a fast-paced operational setting.
Key Responsibilities
Required Skills & Attributes
Preferred Qualifications
This is a Contract position based out of Whitestown, IN.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Whitestown,IN.
Application Deadline
This position is anticipated to close on Jun 5, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Work Environment: On-site
Position Overview
The Desktop Support Technician provides onsite technical support within a distribution center environment. Approximately 70% of the role involves hands-on troubleshooting of devices and peripherals on the warehouse floor, while the remaining 30% involves remote support for users and ticket resolution. This position requires strong troubleshooting skills, excellent customer service, and the ability to work efficiently in a fast-paced operational setting.
Key Responsibilities
- Work assigned tickets through the organization's ticketing system (ServiceNow or similar).
- Troubleshoot and resolve issues related to:
- Zebra devices and scanners
- Mobile devices (primarily Android)
- Standard desktop and workstation hardware
- Perform hands-on support for equipment throughout the distribution center.
- Support and maintain end-user technologies including:
- Device deployment solutions
- User account provisioning and de-provisioning
- Endpoint protection tools
- VPN access
- Collaboration tools (Teams, email, VoIP, CRM)
- Workstations, laptops, mobile devices, and fulfillment equipment
- Mobile device management platforms
- Ticketing systems (ServiceNow, Jira Service Management)
- Prioritize tasks based on urgency to meet SLAs and keep users informed.
- Participate in troubleshooting and issue resolution in a 24x7x365 environment.
- Provision accounts for employees, contractors, and partners.
- Onboard new users with hardware, peripherals, and system access.
- Perform first- and second-level diagnostics and device troubleshooting.
- Contribute to process improvements and technology enhancements.
- Maintain accurate documentation for all incidents and service requests.
- Create and update knowledge base articles and SOPs.
- Maintain professionalism and confidentiality when handling sensitive information.
- Follow established service desk and operational procedures.
Required Skills & Attributes
- Strong troubleshooting skills for hardware, software, and mobile devices.
- Experience with help desk or service desk environments.
- Ability to support Windows-based systems and Office 365.
- Strong customer service and communication skills.
- Ability to adapt quickly and shift between tasks as needed.
- Comfortable working in a distribution center environment.
Preferred Qualifications
- Experience in distribution center or manufacturing environments.
- Familiarity with Zebra devices, MDM platforms, and ServiceNow.
- Strong interpersonal skills and ability to work with diverse user groups.
This is a Contract position based out of Whitestown, IN.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Whitestown,IN.
Application Deadline
This position is anticipated to close on Jun 5, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $25 - $28