Desktop Support Technician

Desktop Support Technician

Workplace Type: On-site
Location: Rochester, NY 14642
Contract: 6-month contract-to-hire (C2H)
Parking: ~$30/month
Schedule: 40 hours/week, fully on-site

About the Role

We are seeking a Desktop Support Technician to join a growing IT support team that has recently taken on a significantly larger group of end users. The ideal candidate will have strong experience supporting Windows 10 environments, performing hardware and software break-fix, and delivering excellent customer service in a fast-paced, multi-site environment.

Key Responsibilities

• Provide desktop support for a large user base (1,000 users and 600 devices)
• Troubleshoot issues related to Windows 10, hardware, software, networking, and peripherals
• Perform software installations, desktop builds, device deployment, and workstation setup
• Resolve end-user tickets via remote tools, in-person support, and email
• Handle hardware/software break-fix scenarios
• Provide light support for Linux servers or Mac systems (experience required)
• Assist with Active Directory tasks such as password resets and user support
• Collaborate with end users and technical teams across multiple on-site locations

Required Skills & Experience

• 2 years of Desktop Support experience, primarily with Windows 10
• Strong troubleshooting skills across hardware, software, and operating systems
• Experience supporting large user bases in a structured environment
• Light experience with Linux or macOS
• Familiarity with remote support tools and ticketing systems
• Excellent communication and customer service skills
• A Certification preferred; additional certifications are a plus

Nice-to-Have Skills

• Active Directory experience
• macOS support
• Broader Linux support
• General IT support across multiple platforms

Work Environment

• Fully on-site role with occasional off-site support needs
• Frequent face-to-face interaction with end users
• Collaborative team culture with strong support and opportunities for growth

Employee Value Proposition

• Stable environment with long-term growth potential
• Supportive team culture
• Competitive benefits package (including retirement plan options)

Job Type & Location
This is a Contract to Hire position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.