Desktop Support Technician

Description

TEKsystems' client is looking to add a support technician to their team for a 6 month contract with the possibility of hire. This person will be sitting at the Webster, NY location and will be supporting employees at that site. This team is responsible for all end points, so they could be working on Laptops, printers, conference room technology etc. They use Jira as a ticketing tool, but a lot of the support will be people walking up to you at your desk, so customer service is very important.

Key Responsibilities

• Provide day‑to‑day technical support for desktops, laptops, mobile devices, and peripherals across office and manufacturing environments
• Troubleshoot Windows operating systems, Microsoft 365 applications, and related productivity tools
• Support user account management, permissions, and security policies
• Collaborate closely with IT team members, production supervisors, engineers, and end users to resolve issues quickly and minimize downtime
• Maintain, deploy, and update hardware, including imaging devices, replacing components, and performing routine maintenance
• Troubleshoot network connectivity issues and escalate more complex problems to the appropriate teams
• Document procedures, incidents, and resolutions to improve team knowledge and operational efficiency
• Ensure all work aligns with safety protocols and manufacturing standards
  
  
  

Required Qualifications

• Proven experience as a Desktop Technician, IT Support Specialist, or similar role
• Strong proficiency with Microsoft technologies, including Windows OS, Microsoft 365, Teams, and Active Directory
• Experience collaborating with cross‑functional teams and communicating effectively with both technical and non‑technical users
• Ability to work comfortably in a manufacturing environment, including on the production floor
• Solid understanding of hardware troubleshooting, imaging tools, and device lifecycle management
• Strong problem‑solving skills and a customer‑focused mindset
  
  
  

Skills

Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Technical support, Help desk support, Help desk, Office 365, Printers, Hardware, Service desk

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Active directory,Windows,Customer service,Technical support,Help desk support,Help desk,Office 365,Printers

If you feel you are qualified for this position, please submit your resume and a recruiter will reach out!

Job Type & Location

This is a Contract position based out of Webster, NY.

Pay And Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Webster,NY. Application Deadline This position is anticipated to close on Jan 2, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  
  

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.