What are the responsibilities and job description for the Regional Service Manager position at Teksky LLC?
Job Title: Regional Service Manager
Location: Lincoln, RI
Position Summary
The Regional Service Manager oversees the lifecycle of industrial printing equipment within an assigned territory, ensuring successful service delivery, customer satisfaction, technical support, and operational excellence.
Key Responsibilities
- Manage field service operations, equipment installations, and customer support.
- Promote retrofits, digital services, consumables, and service agreements.
- Conduct machine audits, production support, and customer training.
- Prepare service reports and manage estimates, billing, and project costs.
- Coordinate pre-installation meetings and ensure smooth project execution.
- Troubleshoot technical issues and collaborate with cross-functional teams.
- Maintain strong customer relationships and travel to customer sites as required.
Qualifications
- Experience managing field service or technical projects in industrial machinery or manufacturing.
- Strong leadership, organization, communication, and customer service skills.
- Experience with troubleshooting, budgeting, and cost control.
- Proficiency in Microsoft Office; ERP or field service software experience is a plus.
- Willingness to travel frequently.