Lab Technician (Sample Control)

Lab Technician (Sample Control)

Full-Time Permanent

Indianapolis, IN | Onsite

Salary: $47,500 – $54,000

Description

Our client is seeking a detail-oriented and customer-focused Lab Technician (Sample Control) to support daily laboratory operations through sample intake, scheduling, tracking, and communication. In this role, you will serve as a key point of coordination between customers, laboratory personnel, and management to ensure samples are accurately received, documented, processed, and delivered to the appropriate testing departments.

This position is ideal for someone who thrives in a fast-paced environment, enjoys balancing administrative and hands-on responsibilities, and takes pride in maintaining accuracy, organization, and excellent customer service.

What You’ll Be Doing

• Maintain a safe, clean, and organized work environment while adhering to all safety policies and procedures

• Follow department Standard Operating Procedures (SOPs) and related documentation requirements

• Receive, document, schedule, and distribute laboratory samples to the appropriate chemical testing departments

• Communicate with clients regarding order status, special requests, incomplete shipments, and samples requiring additional information

• Review purchase orders to confirm testing requests and identify discrepancies for laboratory management review

• Maintain and update the AIM database, including sample tracking records, customer contact information, equipment records, and loan order tracking

• Clean and maintain sample containers, glassware, testing supplies, and laboratory equipment

• Receive laboratory supplies and ensure they are routed to the appropriate departments

• Support calibration, troubleshooting, repair, and maintenance of department equipment

• Assist with the disposal of hazardous materials under limited supervision

• Perform basic analytical testing as assigned

• Participate in laboratory initiatives, special projects, and cross-functional support activities

• Provide training and support to laboratory personnel as needed

• Assist with additional duties and responsibilities assigned by management

What You Must Have

• High school diploma, GED, or equivalent required

• Prior customer service experience in a fast-paced environment

• Strong attention to detail with the ability to manage multiple priorities and meet deadlines

• Excellent verbal, written, and interpersonal communication skills

• Strong organizational and time-management abilities

• Ability to work effectively both independently and within a team environment

• Proficiency with Microsoft Office applications, spreadsheets, and database systems

• Willingness to take on new responsibilities and grow within the role

• Ability to maintain professionalism when interacting with internal teams and external clients

Why Join the Team

This is an opportunity to join a collaborative laboratory environment where your contributions directly support quality, customer satisfaction, and operational success. The organization values employee development, teamwork, and continuous improvement while offering strong benefits and long-term career growth potential.

Who Will Excel in This Role

The ideal candidate is highly organized, dependable, and proactive with a strong customer-service mindset. Successful individuals in this role enjoy working in dynamic environments, can adapt quickly to changing priorities, and are comfortable balancing administrative coordination with hands-on laboratory support.

You’ll thrive here if you:

• Enjoy solving problems and staying organized under pressure

• Communicate clearly and professionally with customers and coworkers

• Take initiative and look for opportunities to improve processes

• Value teamwork, accountability, and accuracy

• Are eager to learn and grow within a laboratory operations environment

Salary & Perks

• Salary: $47,500 – $54,000

• Medical, Dental & Vision Insurance — coverage begins on day one with majority employer-paid premiums

• Prescription Coverage & HSA with company contributions

• Life & AD&D Insurance — 100% employer-paid with supplemental coverage options available

• Short- & Long-Term Disability — fully employer-paid premiums

• 401(k) Savings Plan with immediate eligibility, company match, and Roth option

• Flexible Spending Accounts for healthcare, dependent care, orthodontics, and more

• Paid Time Off including vacation, PTO rollover, 12 paid holidays, and company closure between Christmas and New Year’s

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