What are the responsibilities and job description for the Clinical Patient Liaison position at TEEMA Group?
Job SummaryClinical Patient LiaisonTEEMA GROUPFull-timeIn-Office | White plains , NY, United StatesJob Title: Clinical Patient LiaisonLocation: White Plains, NYEmployment Type: Full-TimeAbout Us:We are a patient-centered clinical practice located in White Plains, NY, dedicated to providing high-quality, compassionate care. We are seeking a motivated and personable Clinical Patient Liaison to join our team and help ensure every patient receives an exceptional experience from the moment they walk through our doors.Position Summary:The Clinical Patient Liaison serves as the primary point of contact between patients and the clinical team. This role supports patients throughout their care journey by coordinating appointments, facilitating communication, and ensuring that each patient feels informed, supported, and valued.Key Responsibilities:What you will be doing:Educational OutreachConduct regular, high-quality outreach through in-person visits, calls, emails, and virtual meetings.Plan and deliver education-focused presentations and "lunch & learn" sessions on TRD, treatment indications, regulatory processes, and collaborative care models.Act as an ambassador of education to psychiatrists, therapists, hospital discharge planners, and primary care providers.Promote awareness and understanding of advanced treatment options through a professional, education-first approach.Identify and segment potential referral partners (e.g., hospitals, psychiatric practices, IOPs, therapists) across the assigned region.Develop and execute a comprehensive territory plan using CRM and other digital tools.Regularly review territory performance to optimize outreach and engagement strategies.Serve as the primary point of contact for partner providers.Ensure a positive, “white-glove” experience for new referral partners.Maintain clear communication between referring clinicians and internal care teams.Establish feedback loops to share appropriate, de-identified patient progress updates.Troubleshoot issues related to patient intake or prior authorization processes.Maintain accurate and detailed documentation of all activities within the CRM system.Adhere to all healthcare compliance regulations, including HIPAA, Anti-Kickback Statute (AKS), and Stark Law.Manage administrative tasks efficiently, including expense reporting and field budgeting.Qualifications:Clinical Knowledge: Ability to confidently discuss Treatment-Resistant Depression (TRD), Major Depressive Disorder (MDD), and mechanisms of action for approved treatments.Regulatory Expertise: Must become fluent in REMS processes and be able to explain them clearly to provider offices.Insurance Familiarity: Understanding of payer landscapes (Medicare, Medicaid, commercial) and the Prior Authorization process for medical billing codes.Compliance-Driven Mindset: Must operate with a strict adherence to healthcare regulations and ethical standards.Minimum of 2 years in a B2B relationship, sales, or partnership role within a regulated industry (e.g., healthcare, pharmaceuticals, finance).Logistics: Comfortable spending 60% or more time in the field. Must have a reliable vehicle and a valid driver’s license with a clean driving recordWhat We Offer:Competitive compensationHealth and dental benefitsPaid time off and holidaysOpportunities for training and professional developmentSupportive team environment
Salary : $67,800 - $90,600
