Level 3 Support Technician - Managed Services

Techworks Consulting Inc. goes beyond your typical IT company. For over 20 years, we have committed ourselves to providing each one of our clients with Best-in-Class service and support while creating a working environment where our team members truly enjoy coming into the office. We are an award-winning team, not just for our technical expertise, but also for the team we’ve developed over the years. Our environment provides everything you’re looking for and more in your career; Our goal is to provide you with equal opportunities, competitive salary, monthly team outings, extensive benefits, constantly evolving career growth, and much more! We have won Best Places to Work for multiple years, which has been accredited to our Core Values:

Professional and Fun
Empathetic: Embrace Humanity, People First, Technology Next
Communicate Effectively, Openly, and Honestly
Accountable and Organized
Never Stop Learning: Continual Improvement

At Techworks, we believe in the “right person, right seat”. Currently we are looking for an experienced Level 3 Support Technician to join our team. This is a highly technical position supporting our external clients both remotely from our local office and onsite at the client locations as well as supporting our internal infrastructure and team members. Are you the right person for this seat?

What Techworks is looking for in our ideal candidate:

• Ability to support existing unique and complex customer environments as well as facilitate new deployment and migration projects from design through delivery and implementation
• Proficient in implementing and maintaining all aspects of customer's IT
• Intricate knowledge working in a managed services delivery environment and utilizing both helpdesk ticketing systems and RMM tools
• Must be organized and accurately document their work with an ability to run assignments from start to finish in timely manner
• Adherence to our Core Values; a commitment to being ethical, accountable, independently motivated, and dedicated to learning

Primary Job Responsibilities:

• Field resource for projects, onsite troubleshooting, and new equipment deployments
• Escalated helpdesk issues from L1/L2 technicians
• Client consulting on new initiatives and hardware/software rollouts
• Training clients on usage of deployed systems and software
• Local and Cloud Server migrations
• Microsoft Office 365 migrations
• Assist Security Engineers with Compliance and Risk assessments
• Business Continuity and Disaster Recovery
• Network troubleshooting (routers, firewalls, switches, cabling, etc.)
• Wireless network assessments, design, and heat mapping
• Assist Technical Account Management team with Sales Engineering requests

Our Requirements:

• Minimum of 3 years of experience in Managed Services and/or IT Consulting
• Hold current industry standard certifications such as: Microsoft MCSA: Office 365 / MCSA: Windows Server and/or CompTIA Security / Server / Cloud (or currently in progress with ability to obtain within 90 days of hire)
• Experience with RMM tools such as Automate, Kaseya, Continuum, or similar
• Experience with backup and business continuity solutions such as Acronis, Datto, or similar
• Experience with ConnectWise or similar ticketing system
• Microsoft Windows Workstation & Server versions operating systems installation, configuration, and troubleshooting proficiency
• UTM / Router / Switching / Wireless installation, configuration, and troubleshooting
• Infrastructure knowledge with ability to repair, run, and terminate end-to-end network cabling
• Availability to provide excellent customer service during normal business hours, Monday through Friday with some after hours as required
• Participation in department emergency on-call rotation for off-hours coverage (nights & weekends)
• Punctual and reliable as well as maintaining a work-life balance
• Demonstrates professionalism at all times
• Strong customer service and communication skills
• Must be able to work well independently, with a team, and across departments
• Strong troubleshooting, diagnostic, and problem-solving abilities
• Strong organization skills including detailed time entry and documentation
• Reliable transportation and a valid driver's license
• Willing to travel for large projects
• Ability to lift 50lbs
• Must be willing to submit to background check

Compensation includes:

• Competitive Salary
• Full Time Employees enjoy an excellent benefits package including: 100% Employer Funded Health Insurance, Dental Plan, Vision Plan, Disability, Life Insurance, 401k with Employer Match, Paid Time Off, and Holiday Pay
• Mileage reimbursement and compensation for on-call rotation standard
• Growth and advancement opportunities available

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $75,000 - $90,000