What are the responsibilities and job description for the Technical Account Manager position at Techworks Consulting, Inc.?
Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Account Manager to serve as a trusted advisor on client accounts. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you!
We’ll Provide:
- Robust benefits package including health insurance, dental, 401K, PTO, and holidays
- Salary range of $75,000-$85,000
- Opportunities for continued growth and learning
- Great company culture supported by strong core values
What You'll Do:
- Serve as the primary point of contact and trusted advisor for assigned client accounts
- Build and maintain strong, long-term client relationships
- Understand client business objectives and align IT services accordingly
- Conduct regular client check-ins, QBRs, and strategic planning discussions
- Coordinate with internal service desk, engineering, and project teams to ensure timely issue resolution
- Translate technical concepts into clear, business-friendly language for clients
- Identify risks, gaps, and opportunities within client environments
- Recommend improvements, upgrades, and additional services when appropriate
Skills You'll Need:
- 2 years of experience in a Technical Account Manager, Account Manager, or similar role
- Prior experience working for an MSP or IT services provider (strongly preferred)
- Solid understanding of common SMB technologies
- Strong communication and interpersonal skills
- Ability to manage multiple accounts and priorities effectively
- Comfort identifying upsell opportunities, recommending solutions, and supporting account growth through strong relationships and technical insight
- Ability to work some after-hours as required as customer project demands or emergency incidents would require
Ready to Apply?
- Quick apply with your resume here OR
- Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-Z54GT00DI/landing?u=1182753
Salary : $75,000 - $85,000