What are the responsibilities and job description for the Technical Account Manager position at Ivionics, LLC?
Technical Account Manager
Are you a people-focused leader with a passion for operational excellence? We are IVIONICS - an established technology services company with deep roots and long-term clients - seeking a Technical Account Manager to guide our teams, refine our delivery model, and help drive sustainable growth. If you’re ready to make a lasting impact, keep reading.
Why Choose Us?
Responsibilities:
This role ensures that services are delivered consistently, securely, and in alignment with the high expectations of legal and professional services clients – ensuring client experience remains at the forefront of all we do. The Technical Account Manager establishes standards and processes, and partners closely with Account Managers and technical teams to ensure client satisfaction while maintaining operational efficiency and profitability.
Qualifications:
IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law
Are you a people-focused leader with a passion for operational excellence? We are IVIONICS - an established technology services company with deep roots and long-term clients - seeking a Technical Account Manager to guide our teams, refine our delivery model, and help drive sustainable growth. If you’re ready to make a lasting impact, keep reading.
Why Choose Us?
- Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.
- A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.
- Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
- Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
- Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid time off, and more.
Responsibilities:
This role ensures that services are delivered consistently, securely, and in alignment with the high expectations of legal and professional services clients – ensuring client experience remains at the forefront of all we do. The Technical Account Manager establishes standards and processes, and partners closely with Account Managers and technical teams to ensure client satisfaction while maintaining operational efficiency and profitability.
- Define and execute the strategic vision and service roadmap for a portfolio of IT services and legal applications clients
- Own overall client experience and satisfaction across managed services, projects, and legal application support
- Translate client needs into clear requirements, use cases, and solution designs that align with operational best practices
- Oversee the successful delivery of managed services and projects, ensuring quality, timeliness, and minimal client disruption
- Lead, coach, and develop engineers and application specialists to deliver consistent, client-focused outcomes
- Act as an escalation point for support issues, ensuring timely resolution and effective client communication
- Partner with Account Managers to align service delivery with client expectations, SLAs, and long-term success
- Evaluate, select, and manage technology vendors, tools, and applications to support reliable and scalable service delivery
- Identify opportunities for service expansion, optimization, and innovation within existing client environments
- Participate in client-facing IT status, planning, and roadmap meetings (weekly, monthly, quarterly) as needed
- Collaborate with Sales on pre-sales activities, solution scoping, proposals, and estimates
- Drive continuous improvement in service delivery, documentation, and processes to enhance the overall client experience
Qualifications:
- 5 years of experience in an MSP, IT services, or consulting environment
- Experience supporting legal applications or professional services clients
- Proven experience leading technical or service delivery teams
- Strong understanding of managed services models, SLAs, and escalation frameworks
- Excellent communication and organization
- Experience supporting law firms or regulated professional services environments
- Familiarity with document management systems (iManage, NetDocuments, etc.)
- Experience improving service delivery processes and margins in an MSP
IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law
Salary : $90,000 - $115,000