What are the responsibilities and job description for the HR Shared Services Advisor position at TechWish?
HR Shared Services - Advisor
Pensacola, FL
(Hybrid)
Responsibilities
Pensacola, FL
(Hybrid)
Responsibilities
- Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
- Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
- Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
- Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
- Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
- Advanced customer service focus and relationship management skills
- Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
- Familiarity with various Human Resource issues, services, and systems
- Effective verbal and written communication skills
- Exposure to human capital management systems