What are the responsibilities and job description for the Fraud Specialist/Fraud Operations Specialist II position at TechWish?
Fraud Specialist/Fraud Operations Specialist II
Overland Park, KS office or the Allentown, PA office
Long Term
Description
Work Arrangement
Hybrid – 4 days/week onsite to start. Resource must be based near and able to work from either the Overland Park, KS office or the Allentown, PA office. Depending on workload and business needs, the schedule may transition to 3 days/week onsite later in the engagement.
Technology Requirements
Microsoft Office Suite
Experience with ticket and case management systems
Basic data analysis and reporting skills
What Does a Typical Day Look Like? (Daily Tasks)
Conduct investigations involving policy violations, compliance matters, and customer privacy concerns under established procedures and guidance from senior investigators.
Gather, review, and analyze information from internal systems, records, and business partners to support investigative findings.
Document investigative activities, findings, and recommendations in case management systems.
Prepare investigative summaries, reports, and supporting documentation for Corporate Investigations, Legal Affairs, Privacy, Compliance, Human Resources, and business stakeholders.
Manage assigned caseload and ensure timely progression of investigations and related follow-up actions.
Coordinate with investigators, attorneys, Privacy, Compliance, Human Resources, and business partners to obtain information and resolve investigative matters.
Support customer privacy investigations and regulatory response activities as needed.
Maintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.
Participate in case reviews, team discussions, and other investigative activities as assigned.
Preferred Background / Prior Work Experience
1–3 years of experience in Corporate Investigations, Compliance, Human Resources Investigations, Fraud Investigations, Risk Management, Customer Privacy, Legal Support, Law Enforcement, or a related investigative field.
Experience conducting research, fact-finding, case documentation, and investigative analysis.
Experience handling sensitive or confidential information.
Familiarity with case management systems and investigative documentation practices.
Some college preferred
Priority Soft Skills
Strong attention to detail
Dependable and organized
Critical thinking and problem-solving
Effective written and verbal communication
Ability to manage multiple priorities and deadlines
Team-oriented mindset
Sound judgment and discretion when handling sensitive matters
Additional Qualifications
Experience working with sensitive customer, employee, or business information preferred.
Proficiency with reporting, documentation, and case tracking processes preferred.
Ability to analyze information from multiple sources and clearly document findings.
Experience supporting compliance, privacy, employment, or policy-related investigations preferred.