What are the responsibilities and job description for the Senior SCADA Support Engineer (MICS) position at TechVirtue LLC?
Job Title: Senior SCADA Support Engineer (MICS)
Location: Gray Court, SC
Interview Mode: MS teams
Hybrid onsite: Hybrid working
Must have: SCADA /MICS
Required Skills & Experience:
Day-to-Day Job Duties:
Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
Act as SPOC for Incident, Change, and Problem Management processes.
Perform root cause analysis, troubleshooting, and issue resolution.
Lead coordination across business users, global IT teams, rollout teams, and development teams.
Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
Gather, analyze, and document requirements for enhancements and change requests.
Participate in and support test management, including defect tracking and validation.
Drive execution of small orders and work packages within larger initiatives.
Maintain documentation for risks, defects, and continuous improvement opportunities.
Track and report license usage and system lifecycle information where applicable.
Provide on-demand support (including occasional weekends) as required.
Basic Qualifications:
Minimum 5 years of experience in SCADA systems (MICS preferred).
Minimum 3 years of experience with MS SQL databases.
Minimum 3 Years of experience in SCADA rollout and configuration.
Minimum 5 Years of experience in Incident, Change, and Problem Management (ITIL-aligned).
Minimum 7 Years of experience in L1/L2 production support environments.