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Must have : SCADA /MICS
Required Skills & Experience
Day-to-Day Job Duties
Provide L2 support for MICS SCADA incidents, service requests, and operational issues
Act as SPOC for Incident, Change, and Problem Management processes
Perform root cause analysis, troubleshooting, and issue resolution
Lead coordination across business users, global IT teams, rollout teams, and development teams
Support SCADA rollout, configuration, validation, debugging, and stabilization activities
Gather, analyze, and document requirements for enhancements and change requests
Participate in and support test management, including defect tracking and validation
Drive execution of small orders and work packages within larger initiatives
Maintain documentation for risks, defects, and continuous improvement opportunities
Track and report license usage and system lifecycle information where applicable
Provide on-demand support (including occasional weekends) as required
Basic Qualifications
Minimum 5 years of experience in SCADA systems (MICS preferred)
Minimum 3 Years Of Experience With MS SQL Databases
Minimum 3 Years of experience in SCADA rollout and configuration
Minimum 5 Years of experience in Incident, Change, and Problem Management (ITIL-aligned)
Minimum 7 Years of experience in L1/L2 production support environments
Must have : SCADA /MICS
Required Skills & Experience
Day-to-Day Job Duties
Provide L2 support for MICS SCADA incidents, service requests, and operational issues
Act as SPOC for Incident, Change, and Problem Management processes
Perform root cause analysis, troubleshooting, and issue resolution
Lead coordination across business users, global IT teams, rollout teams, and development teams
Support SCADA rollout, configuration, validation, debugging, and stabilization activities
Gather, analyze, and document requirements for enhancements and change requests
Participate in and support test management, including defect tracking and validation
Drive execution of small orders and work packages within larger initiatives
Maintain documentation for risks, defects, and continuous improvement opportunities
Track and report license usage and system lifecycle information where applicable
Provide on-demand support (including occasional weekends) as required
Basic Qualifications
Minimum 5 years of experience in SCADA systems (MICS preferred)
Minimum 3 Years Of Experience With MS SQL Databases
Minimum 3 Years of experience in SCADA rollout and configuration
Minimum 5 Years of experience in Incident, Change, and Problem Management (ITIL-aligned)
Minimum 7 Years of experience in L1/L2 production support environments