Knowledge Management Specialist

Role : Knowledge Management Specialist

Location: Plano, TX

Duration: 06 Months (Extension)

Qualifications/What you bring (Must Haves) – Highlight Top 3-5 Skills

• Bachelor’s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organisational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
• 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
• Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
• Strong communication and proactiveness, facilitation, stakeholder management, organization, prioritisation, and customer support skills. They will be training other people as well (once a month)

What you’ll be doing

Knowledge Management, Governance & Content Quality

• Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.
• Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability across AKARI and My Toolbox.
• Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organised, current, and easy to find.
• Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.

Stakeholder Support, Training & Adoption

• Act as a trusted partner for AKARI stakeholders, content owners, and My Toolbox SharePoint site owners.
• Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.
• Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.

SharePoint Administration, Findability & Lifecycle Management

• Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
• Organise, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
• Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
• Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.

User Experience & Content Placement

• Use user-centred design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Microsoft Teams.