Knowledge Management Specialist

Knowledge Management Specialist

6 months

Location: Plano, TX

Description:

Notes:

• Hybrid : The team usually goes onsite once in a quarter, but the team also goes to office whenever required, also in the coming time policy might get changed and ask all the works to come onsite plano 5 days a week.
• This is a backfill role with 6 months of initial contract with extension.
• Any industry is fine but the experience with Knowledge Management would be required and Content Strategist having all the must haves would be good to consider.
• Must Haves:
• Bachelor’s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
• 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
• Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle setting.
• Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month)

Interviews:

1st Round – MS Teams – With Hiring Manger

2nd Round – MS Teams – With Hiring Manger and their team members/sr manager

What we’re looking for

Knowledge Management Specialist
What you’ll be doing

Key Responsibilities
Knowledge Management, Governance & Content Quality

• Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.
• Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability across AKARI and My Toolbox.
• Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.
• Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.

Stakeholder Support, Training & Adoption

• Act as a trusted partner for AKARI stakeholders, content owners, and My Toolbox SharePoint site owners.
• Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.
• Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.

SharePoint Administration, Findability & Lifecycle Management

• Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
• Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
• Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
• Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.

User Experience & Content Placement

• Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Microsoft Teams.
• Requirements:

Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills

• Bachelor’s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
• 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
• Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
• Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
• Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
• Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month).

Added bonus if you have (Preferred):

• Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
• Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.
• Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.

Pay: $36.21 per hour

Education:

• Bachelor's (Required)

Experience:

• knowledge management : 5 years (Required)
• content strategy: 4 years (Required)
• intranet management: 5 years (Required)
• digital workplace operations: 5 years (Required)
• SharePoint Administration: 4 years (Required)
• content lifecycle management: 4 years (Required)
• Governance : 1 year (Required)

Location:

• Plano, TX 75024 (Required)

Work Location: Hybrid remote in Plano, TX 75024

Salary : $36