Customer Service Representative

Job Posting – Customer Service Associate

We are seeking a friendly, organized and professional individual to provide exceptional customer service. As a Customer Service Associate, you will coordinate activities between production management, sales managers, engineering, and customers. You will respond to inquiries regarding prospective, current, and past orders, assist with production schedules, and keep customers informed about the status of their jobs.

This is an office-focused role providing internal customer service for our business clients. Our ideal candidate will have Business-to-Business (B2B) experience, preferably in a manufacturing environment, and a keen eye for detail.

Responsibilities

• Communicate with customers about order requirements, production schedules, and product specifications.
• Enter customer purchase orders into JobBOSS database.
• Handle inquiries about job status, estimates, orders, changes, and complaints.
• Answer incoming calls and direct them to the appropriate staff. Respond to basic questions about the company and products.
• Welcome and assist visitors, directing or announcing them as needed.
• Receive, sort, and distribute daily mail and deliveries from couriers.
• Maintain security by monitoring procedures and controlling access.
• Manage appointment calendars, schedule meetings, and maintain the master calendar.
• Perform daily and weekly filing and assist with annual file purges.
• Keep Sales Managers updated on customer job status and potential issues.
• Process and analyze reports on daily sales and shipping schedules.
• Coordinate completion of customer forms and surveys.
• Keep management informed of both positive and negative customer feedback.

Requirements

• Minimum 1 year of customer service or office support experience.
• Strong work planning and scheduling skills.
• Exceptional written and verbal communication.
• Ability to respond promptly and efficiently to inquiries and projects.
• Resourceful and proactive in addressing complex issues.
• Highly organized, able to multitask, prioritize, and work under pressure.
• Maintain confidentiality and professionalism.
• Experienced in Microsoft Office Suite (Outlook, Excel, Word).
• Heightened visual awareness and careful attention to detail, to identify critical elements in products and documentation.
• Present a professional appearance.

Physical Requirements:

This position involves regular sitting, standing, and walking for extended periods. Employees must be able to lift and carry up to 15 lbs., handle multiple files at once, and bend or kneel to access filing areas. The role also requires hand–eye coordination and manual dexterity to operate a computer and standard office equipment, along with the ability to view information on a screen or paper for long periods (with vision correctible to 20/20). As an industrial printing environment, employees should have tolerance for occasional exposure to smells from inks and related products.

Company Information

Technomark is an award-winning manufacturer specializing in printed electronics and conductive circuits, electroluminescent lighting (EL), flexible switches, electronic component assemblies, graphic overlays, large-format digital printing, and integrated solutions. Our commitment to high-quality products has earned the trust of over 1,000 consumer goods and OEM customers worldwide.

Find out more about Technomark at www.technomarkinc.com.

• Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• office support: 1 year (Preferred)
• customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Hopkins, MN 55343 (Required)

Work Location: In person

Technomark is an Equal Opportunity Employer.