Coordinator of Technical Services

Primary Purpose

Provide strategic, operational, and technical leadership for Technical Services. Oversee staff, service delivery, and end-user computing environments to ensure high-quality support, efficient processes, and alignment with district instructional and operational goals. Lead initiatives that enhance the effectiveness, reliability, and customer experience of technology services across the district. Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.

Qualifications

Education/Certification/Licensure

Associate degree (required)

Bachelor’s degree (preferred)

Relevant industry certifications (e.g., ITIL, Microsoft, Apple, CompTIA) preferred

Must pass Clear Creek ISD Drug and Alcohol Abuse Standards

Must pass criminal history and MVR driving record check as required by Clear Creek ISD

Special Knowledge/Skills

Strong leadership and team development skills, with the ability to manage, coach, and evaluate staff

Extensive knowledge of end-user computing environments, including devices, applications, and support systems

Knowledge of IT service management (ITSM) practices and ticketing systems (e.g., TopDesk or equivalent)

Ability to analyze data, monitor performance metrics, and drive continuous improvement

Strong organizational, problem-solving, and decision-making skills

Excellent verbal, written, and interpersonal communication skills

Ability to manage multiple priorities in a fast-paced, service-oriented environment

Experience

Minimum of seven (7) years of progressive experience in technology services, operations, or related organizational support environments

Experience in a leadership or supervisory role, including managing staff, teams, or departments (preferred)

Proven experience leading large-scale operations or service delivery functions, including technology services, campus operations, or comparable organizational systems

Demonstrated ability to develop, coach, and evaluate staff, including performance management and team development

Experience supporting or overseeing technology initiatives, digital learning environments, or 1:1 device programs (preferred)

Experience developing and improving processes, workflows, and service delivery models, including the use of systems to manage work (e.g., ticketing systems, operational workflows, or equivalent tools)

Experience collaborating with cross-functional teams and stakeholders to support organizational or instructional goals

Demonstrated ability to bridge operational leadership with technical teams, ensuring alignment between user needs, service delivery, and technology solutions

Major Responsibilities and Duties

1. Lead, supervise, and evaluate Technical Services staff, including supervisors and team leads; establish clear expectations, accountability, and performance standards.
2. Collaborate with district leadership and departments to align technology services with instructional and operational needs and support district strategic goals.
3. Provide coaching, mentoring, and professional development opportunities to build staff capacity and ensure effective service delivery.
4. Ensure timely and accurate documentation of processes, procedures, and service activities; promote consistency and standardization.
5. Oversee lifecycle management of end-user devices, including procurement, deployment, maintenance, and replacement; support evaluation and selection of hardware and software solutions.
6. Promote effective use of technology systems through training, support structures, and collaboration with stakeholders.
7. Partner with district leadership and vendors to support initiatives, resolve issues, and improve service delivery outcomes.
8. Provide regular updates, reports, and recommendations to the Director of Network & Technical Services; support data-informed decision making.
9. Ensure effective use of ticketing systems and service management tools to track, manage, and report on work activities.
10. Provide technical leadership and oversight of supported systems, ensuring effective and reliable service delivery.
11. Manage priorities effectively to ensure alignment with departmental goals and service expectations
12. Exhibit CCISD Core Values of trustworthiness, respect, responsibility, fairness, caring, and citizenship.
13. Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.
14. Stay up-to-date professionally through the selection of quality professional learning opportunities for personal growth.
15. Research district policy, precedent, and current practices prior to taking action.
16. Participate as an effective team member who contributes to district, department, and content goals.
17. Demonstrates proficient levels of technology applications.
18. Participates fully in drills and safety exercises to provide for the safety and overall emotional wellbeing of students.
19. Utilize time wisely for effective management of job responsibilities.
20. Maintain punctuality in daily work times, appointments, and meetings.
21. Meet task completion deadlines established by supervisor.
22. Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
23. Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
24. Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
25. Perform other duties and accept other responsibilities as assigned.

Working Conditions         

Mental Demands

Effective communication; concentration while performing duties; ability to maintain emotional control under stress; ability to work with frequent interruptions

Physical Demands/Environmental Factors

Frequent district-wide travel; moderate standing, walking, bending, lifting, prolonged sitting and use of computer; repetitive hand motions

Term: 230 days

Pay Grade: Admin Mgmt 5