Product Specialist / Product Support

Technology Partners is currently seeking a talented Product Support Specialist.

Do you have experience in Application Support, Software Quality Assurance, and Business Analysis?

Let us help you make your next big career move a reality!

This job is a contract to hire role where the client is eager for a long term employee.

The client is looking for local candidiates with a

What You Will Be Doing:

The Product support specialists must have strong customer service, problem-solving, and communication skills. This position assists users with issues, offering software and technical support to resolve problems. Previous experience in technical support is preferred, with a bachelor’s degree and five or more years of prior relevant experience.

Key Responsibilities:

• Manage the application support mailbox and track issues, change requests, and defects through to final resolution.
• Provide dedicated technical and customer service support for a diverse portfolio of software products.
• Assist users with product concerns by communicating clear resolution steps and maintaining thorough documentation.
• Identify, investigate, and analyze system issues, including bugs, failures, and general malfunctions.
• Perform QA testing on all functional specifications prior to software releases to ensure detail and completeness.
• Interpret and resolve complex inquiries regarding the functional operation of various applications.
• Collaborate with technical teams to address internal customer needs while focusing on process improvements.
• Act in a consultative role to collect and document business requirements, data, and acceptance criteria.
• Partner with project managers to translate high-level business requirements into detailed technical documentation and process flows.

Required Skills & Experience:

• 5 years of prior relevant experience in technical or product support.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Proven ability to multi-task, prioritize high-volume workloads, and remain highly organized.
• Fundamental knowledge of the full Software Development Life Cycle (SDLC).
• Proficiency in the Microsoft Office Suite, specifically Outlook, Word, Excel, Access, PowerPoint, and Visio.
• Hands-on experience working with software applications and databases.
• A dynamic and adaptable mindset suited for a hybrid work environment.

Desired Skills & Experience:

• Bachelor’s Degree in Business, Information Technology, Computer Science, or a related field.
• Knowledge of Reporting Services and SQL Programming.
• Familiarity with Jira or other enterprise issue-tracking and project-management tools.

Pay: $28.00 - $40.00 /hr.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

If this position sounds like you, WE SHOULD TALK!

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

Keywords: Product Support Specialist, Application Support, Technical Support, QA Testing, Quality Assurance, Business Requirements, SDLC

Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!

All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.

Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.