What are the responsibilities and job description for the Computer Support Specialist position at Technology Department?
***Granbury ISD requires references from former employers, college professors, supervisors, etc. with at least a minimum of two references being from previous supervisors. Granbury ISD will not accept references from friends or family members.***
CONTRACT DAYS: 226
PRIMARY PURPOSE:
The Computer Support Specialist’s role is to support and maintain in-house technology equipment and assets. This includes installing, configuring, diagnosing, repairing, and upgrading all technology (computer/network) hardware and software while ensuring its optimal performance. The Computer Support Specialist will also troubleshoot problem areas in a timely and accurate fashion as well as provide end user training and assistance where required.
QUALIFICATIONS:
Education/Certification:
Associates degree in the field of computer science and/or 3 years equivalent work experience
Certifications in A , Microsoft, Google and/or Dell Premier Plus desirable
Special Knowledge/Skills:
Excellent technical knowledge of computer hardware and peripherals (Dell, HP)
Extensive equipment support experience with Dell desktop and laptop computers
Extensive equipment support experience with Dell and HP printers
Excellent technical knowledge of computer software (MS)
Extensive software support experience of Windows 10
Extensive technical knowledge of G-Suite 1 and google workplace
Preferred experience with Adobe and Autocade software
Excellent technical knowledge of current network protocols and industry standards
Comprehensive hands-on hardware and software troubleshooting experience
Ability to conduct research into hardware and software products and issues as required
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Ability to prioritize and execute tasks in a high-pressure environment
Experienced working in a team-oriented, collaborative environment
Effective analytical, interpersonal and relationship-building skills
Strong written and oral communication skills
Self motivated and directed
Strong customer-service oriented
Keen attention to detail
Experience:
Three years of work experience installing, configuring, diagnosing, repairing, and upgrading technology (computer/ network) hardware and software
MAJOR RESPONSIBILITIES AND DUTIES:
1. Hardware/Software Installation, Repair, and Maintenance
1.1 Install, configure, test, maintain, monitor, and troubleshoot computer hardware and
software, network equipment, peripherals, printing/scanning devices, presentation
equipment, and other products
1.2 Identify and deliver required hardware service levels according to district policies
1.3 Liaise with, and provide training and support to, end users and staff on equipment
operation and other issues
1.4 Perform on-site analysis, diagnosis, and resolution of complex hardware and software
problems for a variety of end users, and recommend and implement corrective solutions,
including off-site repair as needed
1.5 Receive and respond to incoming calls, help desk tickets and/or E-Mails regarding hardware and
software support
1.6 If necessary, liaise with hardware and software vendors for third-party support
1.7 Document instances of hardware and software failure, repair, installation, and removal
1.8 Relocate computer hardware and peripherals as needed
1.9 Respond to work orders in a timely fashion, according to department procedures
1.10 Service equipment according to established preventative maintenance schedules
1.11 Maintain accurate updated records of preventative maintenance using the district's work
order management system
1.12 Maintain accurate records of time and materials required to perform repairs and service
1.13 Maintain accurate inventory records of computer equipment and supplies
1.14 Maintain current driver releases for all hardware components
2. Safety
2.1 Operate tools and equipment according to prescribed safety procedures
2.2 Follow established safety procedures and techniques to perform job duties including lifting, climbing, carrying, etc.
2.3 Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately
2.4 Maintain a neat and attractive work area at all times
3. Other
3.1 Assist in recommending, defining, and establishing district standards
3.2 Follow all established department procedures
3.3 Maintain accurate and up-to-date time sheets and expense reports
3.4 Report to work promptly on-time and leave at the designated time
3.5 Assist other support specialists with problem cases as requested to do so
3.6 Assist in answering helpdesk telephone and initiate work orders in management tool
according to department procedures
3.7 Respond to after-hours emergencies as needed
3.8 Perform other duties as assigned by the Technology Manager
SUPERVISORY RESPONSIBILITIES:
NA
EQUIPMENT USED:
Hand tools and test instruments for electronic repairs and diagnosis of personal computers and peripherals
WORKING CONDITIONS:
Mental Demands/Physical/Environmental Factors:
Climbing, stooping, bending and kneeling
Frequent use of small hand tools and electronic test equipment
Frequent district-wide travel
Occasional prolonged and irregular hours
May be required to be on-call 24 hours a day
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
District Benefits:
Medical Insurance: TRS-Active Care/Blue Cross
Supplemental Voluntary Health & Life Insurance Products
District Paid $25,000 Life Insurance
State Personal Leave Days
Local Sick Leave Days
Texas Teachers Retirement System
Salary : $51,933 - $74,729