What are the responsibilities and job description for the Automation Support Engineer position at Technical Source?
We are building a dedicated night and weekend automation support team for a large pharmaceutical manufacturing site in Concord, NC. You’ll be the on-shift automation expert keeping critical formulation and filling lines running.
This is a hands-on support role in a GMP environment, focused on troubleshooting and resolving issues on Rockwell/Allen-Bradley platforms. You’ll work directly on the plant floor with operators and maintenance, making real-time decisions within well-defined procedures to protect product quality and maximize uptime.
Responsibilities
- Provide on-shift automation support for pharmaceutical formulation and filling operations
- Troubleshoot and resolve issues with Allen-Bradley PLCs and FactoryTalk HMI/SCADA systems
- Work within strict SOPs, change control processes, and GMP requirements; document all actions clearly and accurately
- Collaborate with operators, maintenance, and other engineers to maintain high equipment and line uptime
- Support smooth, detailed shift handoffs to day-shift and other automation team members
Required Qualifications
- 5 years of pharma or life sciences automation experience in a GMP manufacturing environment
- Strong hands-on experience with Rockwell/Allen-Bradley PLCs (e.g., ControlLogix, CompactLogix)
- Experience with FactoryTalk platforms (View SE/ME, etc.)
- Demonstrated success in real-time troubleshooting on live production systems
- Ability to work independently on nights/weekends and communicate clearly with plant staff
- Strong adherence to procedures, documentation, and quality/compliance requirements
Preferred Qualifications
- Experience with formulation, filling, or sterile manufacturing lines
- Exposure to batch systems, MES, or other pharma manufacturing systems
- Prior off-shift, rotating shift, or 24/7 operations support experience
Schedule & Commitment
- 4x10 schedule focused on nights and/or weekends
- Weekend coverage typically Friday–Monday (approx. 7am–6pm)
- Night shifts typically starting 8–9pm through 6–7am (exact times to be confirmed)
- Flexibility to stay late or adjust hours when production demands
*No C2C or Sponsorship is available at this time*
*Compensation will scale based on experience and fit*