General Manager - Food and Nutrition Services

Position Summary:

Directs all contract management service operations at a single account/unit. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most people assigned to an account may have multiple clients and/or satellite locations.

Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day-to-day operations.

Job Description:

· Sodexo is seeking an experienced General Manager 6 - Food and Nutrition Services to lead daily operations for our food team at MedStar Washington Hospital Center located in Washington, DC.

· MedStar Health’s patient-first philosophy combines care, compassion and clinical excellence with an emphasis on customer service. This is a 900-bed hospital where the GM will lead the entire Food & Nutrition operations including patient meal services, retail, doctors lounge and catering.

· Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

What You'll Do:

· Have oversight of day-to-day operations.

· Deliver high quality food service.

· Achieve company and client financial targets and goals.

· Develop and maintain client and customer relationships.

· Develop strategic plans.

· Create a positive environment.

· Ensure Sodexo Standards are met.

What You Bring:

· Strong Operations, Finance, Patient, Retail, and Client Relations are essential for success in this role.

· A true commitment to Nursing Relationships and the Patient Experience is needed.

· Staff development, engagement, and understanding of regulatory compliance in DC a plus.

· A work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively.

· General Manager Food & Nutrition leadership experience in a healthcare environment.

· Ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service.

Must Have:

· Bachelor’s Degree or equivalent experience.

· A true commitment to Nursing Relationships and the Patient Experience is needed.

· Staff development, engagement, and understanding of regulatory compliance in DC a plus.

· A work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively.

· General Manager Food & Nutrition leadership experience in a healthcare environment.

· Ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service.

· 5 years of management and functional experience.

Minimum Qualifications & Requirements:

· Minimum Education Requirement - Bachelor’s Degree or equivalent experience

· Minimum Management Experience – 5 years

· Minimum Functional (food & nutrition) Experience – 5 years

Key Duties:

· Directs all contract services.

· Oversees management/administrative team who are responsible for special functions, cash control and payroll.

· Customer and client satisfaction

· Drives growth

· Financial management

Job Type: Full-time

Work Location: In person