What are the responsibilities and job description for the Field Support Technician position at Techify Care?
Field Support Engineer – Job DescriptionPosition: Field Support Engineer
Experience: 3–6 Years
Employment Type: contract
Work Mode: Onsite / Field Support
Job SummaryWe are looking for an experienced Field Support Engineer to provide onsite IT support, troubleshoot hardware and software issues, and ensure smooth operation of IT infrastructure and end-user systems across client locations.
Key Responsibilities- Provide onsite/field IT support for desktops, laptops, printers, scanners, and other IT devices.
- Install, configure, troubleshoot, and maintain Windows operating systems and applications.
- Perform hardware troubleshooting, replacement, upgrades, and preventive maintenance.
- Handle IMAC activities – Installation, Move, Add, and Change.
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, switches, and basic TCP/IP issues.
- Support Microsoft Active Directory, user accounts, password resets, and access-related issues.
- Provide support for Microsoft 365 applications such as Outlook, Teams, OneDrive, and Office applications.
- Troubleshoot VPN, email, endpoint, and peripheral-related issues.
- Manage incidents and service requests through ticketing tools such as ServiceNow, Jira, or ManageEngine.
- Follow SLA requirements and ensure timely resolution of assigned tickets.
- Coordinate with remote/L2/L3 teams and vendors for complex technical issues.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Perform IT asset deployment, inventory, tagging, and collection activities.
- Provide Smart Hands / Remote Hands support when required.
- Travel to different client sites based on business requirements.
- Windows 10/11 troubleshooting and administration.
- Desktop and laptop hardware troubleshooting.
- Active Directory fundamentals.
- Microsoft 365 / Office 365 support.
- Basic networking: TCP/IP, DNS, DHCP, LAN/Wi-Fi.
- Printer and peripheral troubleshooting.
- VPN and remote-access troubleshooting.
- ITSM/ticketing tools such as ServiceNow or similar.
- Basic knowledge of endpoint management tools such as Microsoft Intune is preferred.
- CompTIA A
- CompTIA Network
- Microsoft certifications
- ITIL Foundation
- Strong communication and customer-service skills.
- Good troubleshooting and problem-solving abilities.
- Ability to work independently at client sites.
- Strong time-management and organizational skills.
- Professional approach when interacting with customers and stakeholders.
- Willingness to travel between client locations.