What are the responsibilities and job description for the Mac Support Engineer position at TechClub Inc?
Job Summary
Key Responsibilities
Provide onsite Level 12 support for macOS devices, applications, and peripherals
Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
Diagnose and resolve hardware, software, application, and network-related issues
Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
Perform macOS upgrades, security patching, and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Document incidents, requests, and resolutions in a ticketing system
Deliver excellent customer service and provide end-user guidance as needed
Required Skills Qualifications35 years of hands-on experience supporting macOS in an enterprise environment
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment
Preferred Qualifications
Apple certification such as Apple Certified Support Professional (ACSP)
Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments