What are the responsibilities and job description for the Desktop Support Engineer position at TechClub Inc.?
Role: Desktop Support Engineer
Location: Kansas City, MO 64161 / Chino, CA 91708 / Las Colinas, TX
(100% onsite Role Only)
Job Description:
· Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
· Provide technical support for hardware, software, and network-related issues.
· Troubleshoot operating systems such as Windows, macOS, and basic Linux environments.
· Handle user account management, password resets, and access permissions using Active Directory.
· Install and update applications, antivirus software, and security patches.
· Diagnose and resolve LAN/Wi-Fi connectivity and VPN issues.
· Support email configuration and troubleshooting for Outlook or other mail clients.
· Maintain IT asset inventory and documentation of support activities.
· Respond to helpdesk tickets and ensure timely issue resolution within SLA timelines.
· Provide remote desktop support using tools like TeamViewer, AnyDesk, or Remote Desktop.
· Coordinate with network, server, and security teams for complex technical issues.
· Ensure data backup, system security compliance, and adherence to IT policies.