What are the responsibilities and job description for the Business Excellence Program Manager position at Tech Observer?
Program Strategy & Execution: Steer program strategy and amplify impact across all domains, ensuring measurable outcomes align with business intent.
Training & Operations (Lean Six Sigma): Own the Lean Six Sigma and process enablement training operations, including calendar management, logistics coordination (virtual/onsite), enrollment tracking, and certification records.
Gen AI Adoption & Enablement: Support the Gen AI citizen community by managing use-case intake, leading proof-of-value pilots, and scaling rollout. Build simple, safe enterprise Gen AI workflows and curate/govern prompt libraries and guardrails in partnership with IT.
Metrics & Reporting: Define and track a balanced set of program KPIs (comms reach, training completion, Gen AI ROI, adoption) and create executive-ready dashboards and reporting cadences.
Skills:
3 years in program management, operations, communications, or process improvement in a cross-functional environment.
Proven experience executing internal communications and running training operations at scale.
Demonstrated ability to lead or partner on structured change management programs (Prosci/ADKAR preferred).
Familiarity with Continuous Improvement (CI) methods; Lean Six Sigma Green Belt is preferred.
Strong bias for action, a collaborative and audience-first mindset, and curiosity for applying Gen AI to practical workflows.
Exceptional written/verbal communication skills and a strong executive presence.
Preferred: Familiarity with Google Workspace, including Gemini & Google Vids, Tableau, Slack, Zoom, & Lucid. More important is the ability to quickly learn new tools (including GenAI assistants) and apply them.
Salary : $45 - $49