Tax Analyst

Call Center Representative / Tax Analyst

Job Title: Call Center Representative / Tax Analyst
Visa : GC/USC Only
Location: Indianapolis, IN (Onsite) (LOCALS ONLY)
Client: State of Indiana
Job Type: Contract

Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.

Job Summary

The State of Indiana is seeking motivated and customer-focused professionals to join the Department of Revenue as a Call Center Representative / Tax Analyst. This role is responsible for assisting taxpayers by answering tax-related inquiries, researching account issues, processing payments, maintaining accurate records, and delivering exceptional customer service in a fast-paced environment.

Key ResponsibilitiesCall Center Representative

• Provide outstanding customer service via phone and written correspondence.
• Respond to taxpayer inquiries regarding tax filing, payments, and Department of Revenue procedures.
• Apply training and available resources to research and resolve customer concerns.
• Enter, update, and retrieve information using computer systems and databases.
• Communicate professionally with excellent verbal and written communication skills.
• Maintain confidentiality and comply with all ethical standards and policies.

Tax Analyst

• Assist taxpayers, taxpayer representatives, and internal departments with tax-related questions and account issues.
• Review taxpayer accounts and accurately apply payments.
• Research and resolve complex payment, return, and tax liability issues using Department databases.
• Review, update, and close taxpayer accounts as appropriate.
• Create billing adjustments, liabilities, penalties, and interest according to court orders and agency procedures.
• Assist with investigations by preparing documentation and supporting evidence collection.
• Process confidential taxpayer information requests while ensuring compliance with privacy regulations.
• Perform additional duties as assigned.

Required Skills & Qualifications

• High school diploma or equivalent.
• 2 years of experience in a fast-paced call center environment.
• 2 years of customer service experience.
• 1 year of experience handling confidential information and maintaining ethical standards.
• Excellent communication, patience, and problem-solving skills.
• Ability to professionally handle taxpayer inquiries and de-escalate challenging situations.
• Strong computer proficiency and attention to detail.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• 1 year of knowledge of tax regulations.
• 1 year of experience researching and resolving tax-related inquiries.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.

Work Environment: Onsite | Fast-paced call center supporting the Indiana Department of Revenue.

Pay: $20.00 - $23.95 per hour

Work Location: In person

Salary : $20 - $24