Network Technician - II

A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year-for-year basis.

Certification Education License Other Skill

5 years' experience of knowledge of data network services and data communications (Installing and implementing LAN and wireless infrastructure including switches, cabling, Client, and other components.)

Certification Education License Other Skill

5 years' experience of complex knowledge of data network design and equipment configurations.

Certification Education License Other Skill

5 years' experience of complex knowledge of office automation systems, fiber optics, and microcomputer hardware/software

Skill Type

Skill Name

Certification Education License Other Skill

5 years' experience of understanding of advanced Network configuration & protocol.

Certification Education License Other Skill

5 years' experience relating to cable management, patch panels, troubleshooting telecom/network closets

Certification Education License Other Skill

5 years' experience with wireless infrastructure, cloud-networking (SD-WAN, Azure) and VoIP technologies.

SCOPE OF THE PROJECT:

The Division of Technology Services is responsible for developing, implementing,

maintaining, and supporting multiple mission-critical applications for the Department of

Social Services. This position will also assist in enhancing the agency's facilities and

network documentation efforts and contribute to a dashboard-driven view of agency

assets. This position reports directly to the Senior Network Architect.

Duties/Responsibilities:

• Install and implement LAN and wireless infrastructure including switches,

cabling, Client, and other components.

• Troubleshoot and resolve moderately complex network issues and implement root

cause prevention.

• Monitor and optimize network performance, document incident resolution paths.

• Maintain and update SOPs, diagrams, and technical documentation.

• Assist in hardware/network design, configuration, and infrastructure planning.

• Maintain a complete and updated network equipment inventory and assist in

lifecycle planning.

Evaluate new networking technologies and provide integration recommendations.

Facilities and Dashboard Support Tasks:

• Collaborate with Facilities and Finance to update the master inventory of DSS

locations, including:

o Property ownership (county/private/DSS lease)

o Address, county, square footage, network bandwidth.

o Parking details, access control systems

o Price/cost, DSS positions assigned to facility.

• Work directly with James on floor plan/system inventory updates.

• Add details to office floor plans including workstations and equipment placements.

• Produce and maintain a centralized dashboard (working jointly with relevant DTS

staff) that:

o Displays all facility data.

o Provides links to floorplans (PDF/CAD)

o Pulls in DSS personnel count, facility components, and system data.

• Ensure facility data is well-documented and available in reportable format.

Additional Project-Based Tasks:

• Perform physical audits and cleanup of network closets, labeling and organizing

to industry standards.

• Update and maintain CAD/PDF "as-built” network diagrams, including cable

pathways, patch panels, and rack layouts for all 68 DSS office locations.

• Conduct on-site cellular signal strength assessments using SIM-based tools to

support SD-WAN carrier selection.

Deliverables:

• Network closet audit reports (with before/after photos and patch documentation).

• Up-to-date floorplans with workstations and network layouts for 68 offices.

• Monthly summary of activities, hours worked, and progress.

• SOPs and documentation for patching and network closet standards.

• Dashboard implementation and associated facility data.

Required Skills:

(rank in order of Importance)

• Basic to moderately complex knowledge of data network services and data communications.

• Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements.

Preferred Skills:

(rank in order of Importance):

• Advanced network configuration & protocol knowledge.

• Skilled in cable management, patch panels, fiber optics, and

• Moderately complex to complex knowledge of office automation systems, information processing operations, fiber optics, and microcomputer hardware/software as they relate to the latest trends in data networks connectivity.

• Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.

• Ability to assist with presenting technical and non-technical reports in a clear and concise manner.

REQUIRED EDUCATION:

A bachelor's degree in information technology

systems, computer science, or a related field

and experience in information technology

systems or a related area. Relevant experience

may be substituted for the bachelor's degree on

a year-for-year basis.

Job Type: Contract

Pay: $1.00 - $2.00 per hour

Work Location: In person