What are the responsibilities and job description for the Client Technologies Technician - Intermediate position at Tech Army?
INTERVIEW= Onsite / Virtual
JOB TYPE= Onsite
Scope of Work/Job Characteristics
The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
" Configure and install software for IT user desktops and laptops;
" Installation and support for mobile devices, including laptops, Chromebooks, etc.;
" Installation and support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.;
" Network cabling installations and terminations;
" Perform Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs);
" Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
" Maintain desktop software and hardware;
" Hardware and software troubleshooting (for both Department staff and inmate PCs);
" Support mobile workforce;
" Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
" Troubleshoot problems using scripts and checklists as guides;
" Escalate to Tier 3 support when necessary;
" Document problems and resolutions;
" Perform end-user training, when applicable;
" Provide quality customer service;
" Participate in the testing and evaluation of new desktop packages;
" Implement prototypes;
" Provide support for printers and peripherals; and
" Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.
Required Qualifications
A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
The Department requires the following experience, skills, and knowledge for this position:
" A minimum of two (2) years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.;
" Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer;
" Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and
" Possess a valid Driver's License.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
" Experience with installing and troubleshooting 3270 emulation software;
" Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
" Experience using imaging software for deploying desktop PCs;
" Experience providing Voice Over Internet Protocol (VoIP) phone support;
" Experience providing Virtual Private Network (VPN) client support;
" Experience working for a criminal justice agency;
" Knowledge of IT standards in a criminal justice environment;
" Experience supporting end users in a criminal justice environment; and
" Ability to work independently and communicate effectively.
JOB TYPE= Onsite
Scope of Work/Job Characteristics
The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
" Configure and install software for IT user desktops and laptops;
" Installation and support for mobile devices, including laptops, Chromebooks, etc.;
" Installation and support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.;
" Network cabling installations and terminations;
" Perform Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs);
" Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
" Maintain desktop software and hardware;
" Hardware and software troubleshooting (for both Department staff and inmate PCs);
" Support mobile workforce;
" Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
" Troubleshoot problems using scripts and checklists as guides;
" Escalate to Tier 3 support when necessary;
" Document problems and resolutions;
" Perform end-user training, when applicable;
" Provide quality customer service;
" Participate in the testing and evaluation of new desktop packages;
" Implement prototypes;
" Provide support for printers and peripherals; and
" Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.
Required Qualifications
A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
The Department requires the following experience, skills, and knowledge for this position:
" A minimum of two (2) years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.;
" Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer;
" Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and
" Possess a valid Driver's License.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
" Experience with installing and troubleshooting 3270 emulation software;
" Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
" Experience using imaging software for deploying desktop PCs;
" Experience providing Voice Over Internet Protocol (VoIP) phone support;
" Experience providing Virtual Private Network (VPN) client support;
" Experience working for a criminal justice agency;
" Knowledge of IT standards in a criminal justice environment;
" Experience supporting end users in a criminal justice environment; and
" Ability to work independently and communicate effectively.