What are the responsibilities and job description for the Client Technologies Technician - Advanced position at Tech Army?
INTERVIEW= Onsite / Virtual
JOB TYPE= Onsite
Scope of Work/Job Characteristics
The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
" Configure and install software for IT user desktops and laptops;
" Install and provide support for mobile devices and network equipment for the Department and vendor, including switches, Wireless Access Points (WAP), etc.;
" Install or terminate network cabling;
" Perform personal computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs;
" Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
" Maintain desktop software and hardware;
" Troubleshoot hardware and software for both Department staff and inmate PCs;
" Support the mobile workforce;
" Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems;
" Troubleshoot problems using scripts and checklists as guides;
" Escalate to Tier 3 support when necessary;
" Document problems and resolutions;
" Perform end-user training, if applicable;
" Provide quality customer service;
" Participate in the testing and evaluation of new desktop packages;
" Implement prototypes;
" Provide support for printers and peripherals;
" Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories; and
" Provide regional support in tandem with the Bureau of Field Technology Services.
Required Qualifications
A high school diploma, or equivalent, or two (2) years of equivalent work experience is required.
The Department requires the following experience, skills, and knowledge for this position:
" A minimum of two (2) or more years of experience providing Tier 2 Customer Support for desktop computers, printers, scanners, etc.;
" Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Office Studio, Outlook, and Internet Explorer;
" Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and
" A valid Driver's License.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
" Experience in solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
" Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols;
" Experience with installing and troubleshooting 3270 emulation software;
" Experience installing, diagnosing, and repairing hardware, including hard drives, Random Access Memory (RAM), processors, Compact Disc-Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
" Experience using imaging software for deploying desktop PC;
" Experience providing Voice Over Internet Protocol (VoIP) phone support;
" Experience providing Virtual Private Network (VPN) client support;
" Experience working for a criminal justice agency;
" Knowledge of IT standards in a criminal justice environment; and
" Experience supporting end users in a criminal justice environment.
JOB TYPE= Onsite
Scope of Work/Job Characteristics
The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
" Configure and install software for IT user desktops and laptops;
" Install and provide support for mobile devices and network equipment for the Department and vendor, including switches, Wireless Access Points (WAP), etc.;
" Install or terminate network cabling;
" Perform personal computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs;
" Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
" Maintain desktop software and hardware;
" Troubleshoot hardware and software for both Department staff and inmate PCs;
" Support the mobile workforce;
" Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems;
" Troubleshoot problems using scripts and checklists as guides;
" Escalate to Tier 3 support when necessary;
" Document problems and resolutions;
" Perform end-user training, if applicable;
" Provide quality customer service;
" Participate in the testing and evaluation of new desktop packages;
" Implement prototypes;
" Provide support for printers and peripherals;
" Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories; and
" Provide regional support in tandem with the Bureau of Field Technology Services.
Required Qualifications
A high school diploma, or equivalent, or two (2) years of equivalent work experience is required.
The Department requires the following experience, skills, and knowledge for this position:
" A minimum of two (2) or more years of experience providing Tier 2 Customer Support for desktop computers, printers, scanners, etc.;
" Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Office Studio, Outlook, and Internet Explorer;
" Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and
" A valid Driver's License.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
" Experience in solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
" Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols;
" Experience with installing and troubleshooting 3270 emulation software;
" Experience installing, diagnosing, and repairing hardware, including hard drives, Random Access Memory (RAM), processors, Compact Disc-Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
" Experience using imaging software for deploying desktop PC;
" Experience providing Voice Over Internet Protocol (VoIP) phone support;
" Experience providing Virtual Private Network (VPN) client support;
" Experience working for a criminal justice agency;
" Knowledge of IT standards in a criminal justice environment; and
" Experience supporting end users in a criminal justice environment.