What are the responsibilities and job description for the Device Deployment (Epic Go-Live Support Technician) position at TECEZE?
Responsibilities
- Deploy, install, configure, and validate IT devices and peripherals.
- Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
- Provide hands-on IT support during the Epic go-live period.
- Troubleshoot hardware, connectivity, configuration, and deployment issues.
- Perform post-deployment stabilization and hypercare support.
- Coordinate with project teams, site personnel, and end users to resolve issues quickly.
- Maintain a professional and customer-focused approach in a healthcare environment.
- IT hardware/device deployment experience.
- Desktop, deskside, or field support experience.
- Printer/scanner installation and troubleshooting.
- Workstation and peripheral configuration.
- Basic network/connectivity troubleshooting.
- Healthcare or hospital IT experience is preferred.
- Epic go-live or clinical application deployment experience is a plus.
- Experience providing hypercare/post-go-live support is a plus